Complaints about Food
In addition to the regular inspection of food businesses the Food
Safety Division also respond to complaints about individual food
items purchased in Perth and Kinross.
Complaints can relate to any aspect of the food including the
presence of foreign bodies,fitness for consumption,labelling and
alleged food poisoning etc.
The purpose of investigation is to establish why the complaint
arose and to ensure that manufacturers and producers of food
are complying with their duty to provide safe food which
complies with all legal standards, in addition to determining
whether or not the complaint is sufficiently serious enough to
warrant formal enforcement action.
Once a complaint has been made,an officer will contact you to
arrange to collect the food or you may bring it to us. We will ask
a number of questions relating to the place and time of purchase
and whether or not you have proof of receipt.
We will also ask whether the purchase and discovery of the defect
in the food was witnessed by anyone else as this will support the
possibility of further legal action in respect of the
complaint.
If you would like to make a complaint about any food or any sale of
food please contact us using any of the options listed on the
right.
