Why choose a BBP member?
Last updated | 25/04/2007
The scheme offers several benefits to choosing a member:
- Each member has pledged to maintain a high level of customer satisfaction and to operate a customer complaints procedure, dealing with complaints promptly, fairly and in a courteous manner.
- Complaints which cannot be resolved easily can be passed to the Better Business Partnership independent panel for review and mediation where practicable.
- Members who continue to breach the rules of the scheme regarding fair trading will be expelled from the Partnership.
- Members will have disclosed full address details to Trading Standards - these will be released in the event of a civil dispute, allowing a civil action to be raised without the worry of identifying the trader - a common problem with 'bogus traders'
- Members must, where appropriate i) provide details of any call out charges, ii) provide written quotations & schedules of work and iii) provide signed, itemised invoices.
If you have any questions about the scheme or a member business, call Derek Hutchison on 01738 476476.
