Complaints
Making a complaint about our services
The Council intends to provide the best services possible. Sometimes, things may go wrong and if this happens we want to learn from our mistakes and improve the services we provide. We believe therefore that a complaint expresses dissatisfaction with a Council Service and this requires a response.
This page sets out how the Council will handle complaints, from 1 October 2005. The complaints procedure should not be used if you want to request information or services, if you are enquiring about commercial or contractual matters, or if you disagree with Council policy.
If you think you need help with making a complaint, you can, if you wish, ask someone else to act as your advocate. They could be a friend, relative, Councillor, an MSP or MP, a voluntary agency or a solicitor. If you decide to use an advocate, you will need to sign a Mandate form giving permission for them to act on your behalf.
