How Are We Doing
Housing services are committed to monitoring our performance
in a variety of key areas to ensure that we are delivering on
priorities and continuing to set and meet challenging
targets.
Detailed performance against our statutory performance indicators
(the ones we are required by legislation to record and report on)
are available using the link on the right. For a break down of
other key performance areas, by service type, follow the links
below to see how we are doing.
Looking at how we are performing isn't just about recording
processes and timescales met, it's also about engaging directly
with the people who use our services and getting qualitative
information from them about their experiences. We do this in a
variety of ways, including customer feedback surveys and focus
groups.
Results from recent
customer feedback surveys in homeless services are available on
the website.
