Customer Service Standards
We are committed to providing an excellent level of service to
our customers and aim to deliver this by:
- Ensuring we focus on the needs of our customers when planning
and delivering services.
- Working towards equality of access to services and providing
information and opportunities for all customers to influence the
way services are delivered.
- Applying the same standards of customer care to all our
customers while recognising that customers have individual
needs.
Our
Customer Service Standards [PDF: 404Kb] explain the level
of service you can expect when contacting us in writing, by
telephone or in person.
Your views and opinions are important in helping us improve our
customer service. If you have any comments about our level of
service please contact us.
- Telephone: 01738 475000 (8am - 6pm)
- E mail: customerservices@pkc.gov.uk
- Write to: Perth & Kinross Council, Customer Service Centre,
2 High Street, Perth PH1 5PH
- By visiting any of our offices
We also have a comprehensive
complaints procedure - complaints can be made in writing,
by telephone, in person or online.
