|
Annual Performance Report |
Gives a balanced annual picture of how we are performing in
respect of the
Single Outcome Agreement (SOA) and the
Corporate Plan [pdf - 1.19mb]. |
|
Audit of Best Value and Community Planning [PDF: 1.7Mb] |
The Accounts
Commission’s findings from our Audit of Best Value and
Community Planning published in August 2008. |
|
Business Management & Improvement Plan and Annual Performance
Report
|
Each Service has a Joint Business Management and Improvement
Plan and Annual Performance Report (BMIP) which sets out activities
and targets for the Service for the next three years and reflects
current priorities and key improvement actions. |
|
Complaints procedure |
We intend to provide the best services possible. Sometimes,
things may go wrong and if this happens we want to learn from our
mistakes and improve the services we provide. |
|
Complaints Report (October 2010 – March 2011) [PDF:
488Kb] |
This report outlines the performance of our Complaints
Procedure for the period October 2010 to March 2011. |
| Corporate and Service Risk Profiles |
Through the
Corporate Risk Management Strategy [PDF: 461Kb], there is an
established process for producing risk profiles at both Corporate
and Service level. |
|
Corporate Risk Management Strategy 2010/12 [PDF: 461Kb] |
Risk Management is integral to the attainment of corporate
priorities, continuous improvement, good performance management and
Corporate Governance within the organisation. |
| Employee Code of Conduct |
This sets out the standards we expect from our employees and
provides clear and helpful advice on rights and responsibilities at
work. |
| Employee Review and Development (ERD) |
Each Line Manager shall carry out an annual ERD session with
all their employees to discuss performance over the year and
initiate any development or support needs. |
|
Executive Officer Team (EOT) [PDF: 180Kb] |
Our EOT direct, support and provide strategic direction across
the Council through collaboration, collective responsibility and
professional leadership in order to deliver excellence and play an
important governance role through regular scrutiny and challenge of
corporate performance and financial information. |
|
External Audit – Final Report to Members and the Controller
of Audit 2010/11 [PDF: 550Kb] |
This report accompanies the External Auditors’ Final
Report to Members and the Controller of Audit for the financial
year. |
|
Our People Charter 2010 – 2015 [PDF: 213Kb] |
Sets out our pledges our employees to enable them to deliver
excellent quality public services and the commitments expected to
support the achievement of our vision. |
|
Our People Strategy 2010 – 2015 [PDF: 1.5Mb] |
This strategy provides strategic direction for all our human
resources activity. |
|
Overview of Service Risks and Risk Management Activity
2010/11 |
This report summarises processes and activity being undertaken
by Services to manage project and programme risks. |
| Performance and Risk Monthly Exception Report |
Report on performance on the
Single Outcome Agreement and
Corporate Plan [PDF: 1.19Mb] indicators and corporate risk
allowing the Executive Officer Team (EOT) to easily identify issues
and react accordingly minimising the impact. |
|
Performance reports |
Our performance management reporting requires services to
submit six monthly and annual performance reports to their
respective Service Committees. |
| Performance, Planning and Risk Group |
The remit of the group is to support the Council and
Community Planning Partnership in the delivery of the
Single Outcome Agreement,
Corporate Plan [PDF: 1.19Mb],
Corporate Improvement Plan [pdf - 215kb] and Risk
Management. |
| PK Performs |
PK Performs makes it easier to understand how the
Community Planning Partnership is delivering on the outcomes
within the
Single Outcome Agreement. |
| PKC Performs |
PKC Performs reports on performance information on a number of
meaningful indicators for each of the our key objectives. |
| Project Management Toolkit |
The toolkit has been developed to ensure that there is a
consistency in approach across the organisation in running
programmes and projects of all sizes. |
| ProjectVision |
We use this web based system to centrally manage our
performance management and it provides a single view of performance
to assist in service, corporate and partner performance management
arrangements and plans. |
|
Review of our Initial Response to Audit Scotland’s 2008 SPI
Direction [PDF: 499Kb] |
This report reviews our initial response to Audit Scotland’s
SPI Direction, implemented at the end of the financial year
2009/10. |
|
Review of Risk Management 2010/11 [pdf: 355kb] |
This report details the progress made in embedding risk
management across the Council in 2010/11 and outlines priorities
for 2011/12. |
|
Scottish Public Services Ombudsman Reports 2010 [PDF:
326Kb] |
This report provides information about investigation reports
concerning us published by the Ombudsman from May 2007 to
October 2010 and complaints received by him about us in
2009-10. |
|
Scrutiny Committee |
The remit of the Committee is to scrutinise service delivery,
review the performance and effectiveness and the standards and
level of service provided. |
|
Statutory Performance Indicators (SPIs) |
SPIs are measures of performance which are prescribed, analysed
and published by Audit Scotland to show
how performance compares across all Scottish local
authorities. |
| Verto Programme Management Monitoring |
We use Verto to monitor and report on our transformation
programme. |
