Chief Executive's Service - performance

 

Chief Executive's Service - performance

Overall the role of the Chief Executive's Service is to ensure that the Council meets changing strategic and operational challenges, supports services in managing resources and corporate governance and focuses on continuous improvement in the services we are delivering.

Vibrant and active - our communities will be vibrant and active

Indicator	Lead Partner (Source)	Performance Data			Trend	Local Targets and Timescales	Benchmarking Data
		08/09	09/10	10/11
Residents surveyed who are satisfied with the areas they live in (%)	PKC (SOA & CP5)	90 (07/08)	971	93		2010/11 - 93	-

¹ The 2009/10 figures are not comparable they were obtained from a residents and tenants survey.  The 2007/08 and 2010/11 figures were obtained from Viewfinder the Council's Citizen's Panel.

Public services - our services will be responsive, of high quality and continually improving

Indicator	Lead Partner (Source)	Performance Data			Trend	Local Targets and Timescales	Benchmarking Data
		08/09	09/10	10/11
Customer satisfaction (%)	PKC (SOA & CP5)	90 (07/08)	921	93		2010/11 - 78	-
Level of efficiency savings achieved (%)	PKC (SOA)	1.8	3.0	3.24		2009/10 - 2	-
Percentage of invoices paid within 30 days	PKC (SPI)	86.9	91.5	89.6		2010/11 - 92% 2011/12 - 92% 2012/13 - 92%	2009/10 Scottish average - 88.5%
Average number of working days per employee lost through sickness absence for teachers	PKC (SPI)	7.7	8.8	7.4		To be determined in Service BMIPs	2009/10 Scottish average - 7.5 days
Average number of working days per employee lost through sickness absence for all other employees	PKC (SPI)	10.8	10.0	10.3		To be determined in Service BMIPs	2009/10 Scottish average - 11.6 days
Highest paid 2% of earners among Council employees that are women (%)	PKC (SPI)	30.8	31.0	35.6		Top quartile (All Scottish Councils)	2009/10 Scottish average - 38.4%
Highest paid 5% of earners among council employees that are women (%)	PKC (SPI)	42.5	45.5	45.9		Top quartile (All Scottish Councils)	2009/10 Scottish average - 45.4%
% of relevant policies across all services that have been equality impact assessed	PKC (BMIP)	-	-	80	-	2010/11 - 100 2011/12 - 1,000	-

¹  The 2009/10 figure is a composite figure acquired from various customer satisfaction surveys across the whole Council.  The 2007/08 and 2010/11 figures presented were obtained through Viewfinder the Council's Citizen's Panel.

All Lead Partner and Source information is included in the acronyms and definitions page.

Performance		Trend
-	Not applicable		Performance is improving
p	Provisional		Performance is steady
			Performance is declining