What to do if you are not happy with the service
We hope that you will enjoy working with Throughcare and
Aftercare. If for any reason you are unhappy, you should
speak to a member of the team.
If you are still unhappy after speaking to a team member, you can
take your complaint to the senior social worker for the Throughcare
and Aftercare Team. If need be, you can then go to the
Improvement Officer for Looked After Services. They are based
at Colonsay Resource Centre, and can be contacted on
01738
783450.
You might wish to contact the "Who Cares" worker or the
Children & Youth Rights Information Officer for
children and young people. These people will be happy to
help you.
Most problems should be sorted out at this stage.
However, if you believe that your complaint has not been resolved,
you can ask for your complaint to be heard through
Perth & Kinross Council's formal complaints
procedure. A leaflet about how to make a complaint is
available from all Perth & Kinross Council offices.
Who
Cares Scotland Website
