About Complaints
There may be times when you are unhappy about something around
your home. Whenever this happens we will try our best to work with
you to resolve the situation.
Request for Service
If your toilet breaks or your central heating goes wrong this
isn't a complaint, it's a request for service. You can report the
problem directly to The Repairs Centre on 0845 30 11 110 or contact
your local area housing office.
Neighbour Complaint
This is a complaint about the behaviour of people who live
near you and their visitors. Contact your local area housing
office for advice and support.
Environmental Complaint
You may be unhappy with the maintenance of your neighbourhood,
including messy or vandalised garden areas, closes, pavements etc.
Report the situation to your local area housing office who will be
able to give advice.
Service Complaint
If at any point you are unhappy with the service we have
provided to you, you can make a complaint under the
Council Complaints Procedure.
