Homeless Service Standards
For everybody who uses our Homelessness Services we will:
- Give you free advice, information and assistance to find
somewhere to live;
- Treat you with consideration and respect the confidentiality of
your situation;
- Offer an emergency service available 24 hours a day, 7 days a
week;
- Offer you temporary accommodation if you have nowhere to stay
tonight;
- Offer you a same day appointment with a trained officer if you
contact us during office hours to say you are homeless;
- Offer you an appointment within three working days if you
are threatened with homelessness;
- Hold homeless interviews in a private room;
- Offer you the choice of an interview with a male or a female
officer;
- Explain that you can choose to be accompanied by a friend,
relative or representative in your homeless advice interview;
- Arrange a translation service for you if English is not your
first language;
- Arrange assistance if you have hearing, sight, speech or other
communication difficulties;
- Not discriminate against you because of your race, ethnicity,
religion, social background, marital status, gender, disability,
age or sexual orientation;
- Aim to reach a decision on your application within 28 calendar
days of your homeless interview;
- Keep you informed of progress on your application;
- Advise you of your right to request a review of our
decision;
- Aim to respond to any review requests within 14 calendar days
of receiving them.
If you have any comments on the above standards please let us
know by emailing your views to
HousingAdviceCentre@pkc.gov.uk
