Appeals and reviews
If you think our decision on your application is wrong
or we didn't have enough information to make the right
decision you have a legal right to ask us to undertake a
review.
You can also appeal against any accommodation we offer you if
you feel it doesn't meet the needs of you and your household.
Perth and Kinross Council has a legal duty to review your
homeless decision if you ask us to.
What will we review?
We will review:
- any decision made on your application, including the decision
to refer to another local authority;
- our offer of accommodation.
How do I ask for a review?
You have 21 days from the date of your decision letter (or
offer of accommodation) to ask us for a review. Here is
how you can do it:
Homeless Operations Manager
Housing Advice Centre
10-16 York Place
Perth PH2 8EP
- by completing the Request for a Review Form (available to
download from the right-hand side of this page);
- by emailing us at the Housing Advice Centre (HousingAdviceCentre@pkc.gov.uk);
- by phoning 01738 474500 and arranging an
appointment with the Homeless Operations Manager.
Your request for a review should clearly say why you
feel our decision is wrong or the accommodation we have
offered you is unsuitable. Please also include any additional
information you feel is important.
During the review we may ask you to come
to another interview. You can bring a friend,
adviser or legal representative with you. If you need an
interpreter or assistance due to hearing, speech or sight
difficulties please let us know and we will make the necessary
arrangements for you.
Your review will take 14 days from your
request. A senior officer who was not involved in making the
original decision will do it.
Until the review is finished and we told you its results you
can stay in any temporary accommodation we have offered you. We
have a legal duty to give you the results of the
review in writing. The letter will explain reasons for
our decision, and will be sent to the address you gave us. You can
also collect it from the Housing Advice Centre.
You do not have the right to a further review of the Council's
decision. We will continue to help you with advice and
support you need.
If you are not satisfied with the way your application has been
handled you have the right to go to the Scottish Public
Services Ombudsman at:
4 Melville Street
Edinburgh
EH3 7NS
Tel. 0800 377 7330
Text. 0790 049 4372
Fax. 0800 377 7331
E-mail. ask@spso.org.uk
If your review is unsuccessful and you are
still unhappy you may apply to the court to seek a judicial
review. It is important to get independent legal advice before
you do so. The advice is available from solicitors, Shelter or the Citizens
Advice Bureau.
