Emergency Repairs
We only carry out emergency repairs outside normal working hours
when it is necessary to avoid endangering the health and safety of
residents, or where there is serious damage to the structure of
buildings.
You can contact the normal Repairs Centre number on 0845 30 11 110
out of normal hours to report emergency repairs, this number will
be picked up by a duty member of staff.
Emergency work includes:
- blocked toilets where the premises contain only one toilet
- blocked or leaking drains (not blocked sinks)
- serious storm, accident or floor damage to rooms
- dangerous structures
- serious electrical faults, such as overheating of sockets or
switches
- regaining entry where a tenant is accidentally locked out
(there is likely to be a charge for this).
Emergency repairs carried out outwith normal hours will be to a
standard to make your home safe to live in. In some cases this may
mean a temporary measure is put in place. Where necessary a full
repair will be completed within 24 hours (during the normal working
day).
