Repairs and Maintenance
One of your rights as a tenant is the right to have repairs
carried out on your home. By law the Council, as your landlord,
must make sure that your home is wind and water tight, and we have
to maintain installations in your home which supply gas, water,
electricity and drainage.
If you need a repair carried out in your home then contact The
Repairs Centre on 0845 30 11 110 between 8am and 6pm, Monday to
Friday. If there is an emergency outwith those hours call the same
number and your call will be picked up by the emergency repairs
service.
Reporting a Repair
When you report a repair it is important to give as much
information about the problem as possible. To help make this easier
all tenants have been issued with a Repairs Handbook. The handbook
contains diagrams of potential faults in your home to make it
easier for you to describe exactly where the problem is. The same
diagrams are included in the electronic repairs recording system
used by The Repairs Centre so that we can easily match your
descriptions to the problem.
Using illustrations in this way means that we may be able to order
the repair straight away.
How long will I have to wait for the repair to be carried
out?
That will depend on the type of repair. There are three main
categories. Emergencies will be responded to immediately, but when
special parts are needed or the repair is routine there will be a
longer wait.
When you report the repair you will be told what category your
repair is and how long you should have to wait.
Emergencies - An example of this
type of repair would be a total loss of electricity or a
potential health and safety risk.
Urgent Repairs - For example a partial loss of
electricity.
Routine Repairs - These are cases where there is
no risk to people or further damage to the property. We will carry
out the work to make your home a better place to live, but the
timescales for doing so will be longer.
As a Council tenant you have a
Right to Repair for certain qualifying repairs. These have
specific timescales which we aim to meet. You will be told at the
time of reporting the repair whether or not it is a qualifying
repair.
