How To Claim

 

How To Claim

Last updated | 21/02/2008

Before an assessment for Housing Benefit, Council Tax Benefit or Second Adult Rebate can be carried out, an application form along with full supporting documentation must be submitted. 

You may only qualify for assistance with your rent or Council Tax or you may qualify for both.  This will depend on your circumstances however there is only one application form to complete.

This application form can be obtained by either:

• Contacting us by telephone on 01738 476049 or
• By email - please remember to include your full name and address and send to: Housingbenefit@pkc.gov.uk  or
• By collection at any of our local are offices (Click Here for more details) or
• You can also download a form from the Department for Work and Pensions ' website which you can then print out and complete

Although the application form does ask a lot of questions, this is to make sure that you get the right benefit that you are entitled to.  If you require any assistance with the completion of the form, you should not hesitate to contact us. 

An appointment for assistance to complete and check an application form can be arranged by contacting any of our offices.

How Soon Will My Housing Benefit, Council Tax Benefit or Second Adult Rebate Be Awarded?

By requesting an application form as soon as possible, this will allow us to issue a form to you sooner.  When you are completing the form, please refer carefully to the notes on the inside of the front page which offers guidance on how the form should be completed.  All boxes within the form must be completed and your application must be signed - if this is not done, this may cause delay in your application being determined.

It is important to remember that even once we receive your form, we cannot determine your entitlement unless full documentation to support your claim has been provided.  By providing us with all this documentation with your claim, this will dramatically speed up the process and allow us to issue you with a decision sooner.  In order for you to know exactly what evidence we require, please visit our section on Evidence Requirements.

Once we have all the evidence required, we aim to process your claim within 7 days from receipt of all information or as soon as practicable thereafter.

Summary - Help Us to Determine Your Entitlement Sooner

• Request your application form as soon as possible.
• Ensure that your application form has been completed in full and signed. 
• Submit your completed form to one of our offices as soon as possible.
• Ensure that all original documentation to support your claim is provided at the outset.
• Respond promptly to any correspondance requesting further information, providing the specific information requested.

After all information has been provided, find out how you are notified on your entitlement.