Notification of entitlement
Once your entitlement has been calculated, you will be issued
with a notification letter advising you of our decision. If
you have claimed both Housing Benefit and Council Tax Benefit, you
will receive a letter for each benefit.
Your Letter Explained
You can download an example letter from our downloads section
(right hand side of this page). This offers a response to the
most frequently asked questions regarding notification
letters.
Your letter contains a lot of information as required by
legislation. If you have any queries regarding the content
of these letter(s), please do not hesitate to
contact us.
It is important that when you receive a
notification letters, you ensure that the information
contained in these letters is correct and
that you understand how we have calculated your
Housing and/or Council Tax Benefit entitlement. If any
details are wrong, you must inform us straight away.
Your Start Date of Entitlement
Usually, your start date of entitlement will be the Monday
following the date that your application has been treated as being
made, however may be awarded from an earlier date, depending upon
your circumstances.
You cannot be awarded Housing and/or Council Tax Benefit
until you start living in your property.
For more information on requesting a backdated award of Housing
and/or Council Tax Benefit, visit our
Backdating Your Claim page.
Changes In Circumstances
Enclosed with each letter, you will find a Change In
Circumstances form which you should retain in the event that your
circumstances change in the future.
You can download a 'Change In Circumstances Form'
from our downloads section (right hand side of this page)
Information on Changes In Circumstances
If you notify us of a Change In Circumstances or your entitlement
to either Housing or Council Tax Benefit changes for another reason
(for example changes to Legislation), you will receive fresh
notification letters advising you of your new entitlement, how this
has been calculated and what you can do if you think our decision
is wrong.
What to Do If You Think Our Decision is Wrong
It is always advised that when you receive a notification letter
advising you of your new entitlement or a change to your current or
future entitlement to either Housing or Council Tax Benefit, you
check the information contained within the letter and check the
details to ensure that your benefit has been calculated using the
correct information. If you are unsure of any of the content,
please do not hesitate to contact us on 01738 476049.
If for any reason, you feel that our decision is wrong, there is
action which you can take. For more information, please visit
the
Disputes and Appeals page.
