Pest Control
Last updated | 30/06/2008
Your Council has a responsibility under the
Prevention of Damages by Pests Act 1949 to ensure that infestations of rats and mice are eradicated. This does not mean however that we will carry out the work ourselves or instruct the work to be carried out.
Frequently Asked Questions
Who is responsible for treatment?
Generally speaking it is either the owner or the occupier of the land who is responsible for ensuring that the necessary treatment is carried out to eradicate any infestation.
How do we deal with your complaint?
- If you are the owner occupier - you will be advised to engage your own pest control contractor unless there is any question of the vermin coming from an adjacent property. If this is the case then we will request a survey to be carried out by our Pest Control Contractor and the survey should be carried out within 2 working days.
- If you are a tenant of a Council House you will be advised to contact our Housing Repairs Centre Tel: 0845 3011 110 and a survey should be carried out within 2 working days.
- If you are an occupier or a tenant of a property we will request a survey to be carried out by our Pest Control Contractor and a survey should be carried out within 2 working days.
What happens after the survey has been carried out?
- If you are an owner occupier and the infestation is confirmed as being from your own property then you will be required to engage your own pest control contractor. If it is coming from another property this will be reported to us and we will ensure that the owner takes the necessary steps to eradicate the infestation. A revisit inspection is carried out within 14-21 days by our Pest Control Contractor to check this is the case.
- If you are the occupier or private tenant and an infestation is discovered we will contact the owner or other person responsible to ensure that necessary treatment is carried out. A revisit inspection is carried out with 14-21 days by our Pest Control Contractor to check that this is the case.
What if my complaint is about wasps, bees or other insects?
- If you are a owner occupier and the infestation is on your own property we can offer advice on how best to deal with the problem. However, the responsibility for eradicating the infestation is your own and could mean engaging the service of a private pest control company.
- If you are a tenant of a Council House you will be advised to contact our Housing Repair Centre Tel: 0845 3011 110 who will make arrangements to have the problem investigated.
- If you are the occupier or tenant of private property we will give you advice on the best course of action however this will depend on the nature of the infestation and also the conditions of your lease.
What if my problem is rabbits or moles?
The Council has no statutory responsibility for these and if on private ground you will be referred to a Pest Control Contactor. If the problem is on Council owned ground, your complaint will be passed to the appropriate Council Service for their attention.
Who do I contact for further details?
Contact Environment Service Helpline on: 01738 476476 or e-mail: es@pkc.gov.co.uk.
View list of local Pest Control Contractors.
