Commercial FAQs
Some of the common questions that are asked by commercial
businesses are listed here, if you need further information follow
the links below or call the Environment Service Helpline on
01738 476476.
Why has my recycling bin not been
emptied?
Have you presented the bin correctly? If the bin lid is
raised (i.e. there is too much rubbish in the bin) or the bin is
not presented on the kerbside then the bin will not be uplifted by
the collection crew. Side waste will also not be uplifted by the
collection crew. The bin should be presented by 7:30am to avoid
being missed.
Is the recycling bin contaminated? If the bin has
contaminates such as food waste, plastic packaging or the wrong
material (e.g. cardboard in a paper bin) the bin will not be
uplifted by the collection crew.
Do you have the correct collection date? If you think your
bin has been missed, you can help us investigate by telephoning the
Customer Service Centre on 01738 476476. We'll need
information about the location of the missed commercial waste such
as the type of waste, your address and the date of missed pick
up.
If you are unsure of your collection dates, please contact the
Customer Service Centre on 01738 476476.
When do I present my bin for collection?
Collections can be arranged on a weekly, fortnightly or monthly
basis. This will be pre-arranged before your first collection.
If you need further assistance or are unsure of your collection
dates please contact The Environment Service Helpline on 01738
476476
What should I put in my bin?
The colour of your bin lid denotes the type
of material collected in that bin. It is important that
the correct materials go into your bin(s), as
contamination can cause problems during reprocessing of the
recyclates.
- Glass (red lid): Mixed glass only
- Paper (blue lid): Brochures, magazines, newspapers, office
quality paper, the contents of junk mail. Please do not place
books, cardboard, greetings cards, envelopes, plastic or telephone
directories in the paper bin
- Cardboard (silver galvanised bin): cardboard only. Please
flat-pack the cardboard to maximise the amount of cardboard that
you can fit in the bin.
How can I pay for my bin and waste
collection?
Your collection service can be paid by direct debit or
invoice.
What do I do if I run out of Green
Labels for cardboard recycling
Green labels are only delivered once a month to businesses that
order them. If you require green labels for cardboard recycling
out-with this time they can be purchased directly from The
Environment Service, Pullar House, 35 Kinnoull Street,
Perth.
How do I find out about waste
disposal charges?
Please contact our Sales and Marketing Officer, on 01738
476476, for a quote.
I have a lot of waste, how can I reduce
it?
A site visit can be arranged to discuss your individual
requirements. There are several organisations who may be able to
offer your company
more specialist solutions to minimise your waste.
To discuss the services that Perth & Kinross Council can
provide, or to arrange a site visit, contact our
Commercial Waste Team on 01738 476476.
What is Landfill Tax?
Landfill tax is levied on every tonne of
waste sent to landfill. Landfill tax is designed to
divert waste from landfill by acting as a financial incentive
to look at other, more sustainable, waste management options.
Landfill tax in 2010/11 is £48 per tonne but this
will increase by £8 a year until April
2013.
How Does Landfill Tax Effect my Business?
The rising landfill tax means that if you have to send
waste to landfill you may be able to save money by separating your
different types of waste first - so that some items can be
recycled, some items can be reused and more waste can be
minimised.
Why should my business recycle?
There are many economic, social and environmental reasons why
businesses should choose reduce, reuse, recycle.
How does the cost of recycling
compare to my current waste costs? Do I pay more for
recycling?
Trade waste incurs landfill charges plus an operational cost
whereas recycling is not subject to landfill tax and only incurs
the operational cost. This means that many businesses benefit
economically from recycling because they are reducing their
Landfill tax liability.
I think someone else might be able to
use my waste, where can I find out about re-use projects?
For more information visit:
What size are the commercial bins?
The
bin sizes availalbe from the Council are listed on this
website but for more information, please contact
the Commercial Waste Team on 01738 476476.
I don't know if my business has space
for more bins?
f you are recycling it is likely that you will be able to reduce
the size of your general waste bin. The Commercial Waste
Minimisation Officer can also offer advice on the best solution for
businesses with limited space.
My bin is broken/damaged what should I
do?
Please contact The Environment Service Helpline on 01738
476476 and we will arrange for an Officer to visit you.
In order to prevent bin damage please do not over-fill your
bin.
I only need a bin in certain seasons, can I
arrange that?
Perth & Kinross Council make every effort to provide a service
which suits the customer needs so if you have seasonal requirements
please inform us from the outset. If you require the service
to modified at any time contact us immediately.
