Household Waste
Make sure your wheeled bin is put out at
the agreed location by 7:30 am on the day of collection.
You can
view your collection dates online or you can request the collection information in postcard
format online.
- Do not overfill your bin and ensure that the lid is closed
- Do not put out additional waste including garden waste next to
your bin as this is not permitted and will not be uplifted
- Do not put any bricks, soil, rubble or timber in the bin
Failure to present your bin correctly will result in your bin(s)
not being emptied. For more information on this please see our
Waste and Recycling Bin Policy.
Reporting a missed bin collection
If we have missed your bin collection, help us
investigate by completing the online form for missed bin collections.
We'll need information about the location of the missed residential
waste such as your address and the date and time your bin was put
out for collection.
Please leave your bin out for collection as we will arrange for the
depot to collect it soon.
Pink sack collection
Some households remain on a pink sack collection where
there are issues with access for bin collection vehicles or with
the storage of bin. Pink sacks are issued every 12 months to
householders on this service.
Special uplift
On request there is also a
Special Uplift service for bulky household items, e.g. cookers,
3 piece suites etc.
If you don't know your day for general waste collection or there
is a problem with your wheeled bin please call The Environment
Service Helpline on 01738 476476 with your full address and
postcode and an operator will be happy to assist you.
Assisted lifts for bins
To qualify for an assisted lift (this means that the Council
will collect your bin from a suitable place at your home) you must
be unable to present your bin yourself and have no-one else living
with you that is able to do so. Please download and complete the
assisted lift application form and return it to The
Environment Service.
Once the completed form is received, your property will be risk
assessed to ensure that we can safely uplift your bins, and you
will be contacted to confirm the type of assistance you will
receive.
Reporting a missed assisted collection
You can report a missed assisted collection online.
We will book another uplift for you and confirm the date for
this by email.
If you don't know your day for general waste collection or there is
a problem with your wheeled bin please call the Customer Service
Centre on 01738 476476.
