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Household Waste


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General waste collection in Burrelton with wheeled bins in foreground

Household Waste

Make sure your wheeled bin is put out at the agreed location by 7:30 am on the day of collection.

You can  view your collection dates online or you can request the collection information in postcard format online.

  • Do not overfill your bin and ensure that the lid is closed
  • Do not put out additional waste including garden waste next to your bin as this is not permitted and will not be uplifted
  • Do not put any bricks, soil, rubble or timber in the bin

Failure to present your bin correctly will result in your bin(s) not being emptied. For more information on this please see our Waste and Recycling Bin Policy.

Reporting a missed bin collection

If we have missed your bin collection, help us investigate by completing the online form for missed bin collections.  We'll need information about the location of the missed residential waste such as your address and the date and time your bin was put out for collection.

Please leave your bin out for collection as we will arrange for the depot to collect it soon.

Pink sack collection

Some households remain on a pink sack collection where there are issues with access for bin collection vehicles or with the storage of bin. Pink sacks are issued every 12 months to householders on this service.

Special uplift

On request there is also a Special Uplift service for bulky household items, e.g. cookers, 3 piece suites etc.

If you don't know your day for general waste collection or there is a problem with your wheeled bin please call The Environment Service Helpline on 01738 476476 with your full address and postcode and an operator will be happy to assist you.


Assisted lifts for bins

To qualify for an assisted lift (this means that the Council will collect your bin from a suitable place at your home) you must be unable to present your bin yourself and have no-one else living with you that is able to do so. Please download and complete the assisted lift application form and return it to The Environment Service. 

Once the completed form is received, your property will be risk assessed to ensure that we can safely uplift your bins, and you will be contacted to confirm the type of assistance you will receive.

Reporting a missed assisted collection 

You can report a missed assisted collection online.  We will book another uplift for you and confirm the date for this by email. 

If you don't know your day for general waste collection or there is a problem with your wheeled bin please call the Customer Service Centre on 01738 476476.