FAQ's
The Customer Service Centre (01738 476476) is available between 08.45am to 5pm Mondays to Fridays to answer your queries.
As the first point of contact for most householders and businesses, the Customer Service Centre have put together the most frequently asked questions they receive:
Can I get help with putting my bin out as I can't manage it myself?
Please see our section on assisted lifts.
I'm in a new property, can I get a bin?
Please phone the Customer Service Centre with your full details and postcode and they will organise bins to be delivered along with the appropriate information.
Can I get a second general waste bin?
It is the Council's policy to provide each household with one 240 litre wheeled bin for general waste. The only exceptions to this policy are:
• If there are five or more permanent residents in the household (a charge may apply)
OR
• If there are particular healthcare needs
If you require a second general waste bin and you fit into one or both of the above categories, please contact the Customer Service Centre on 01738 476 476 or email recycle@pkc.gov.ukto request an application form. Alternatively, you can download an application form from the download section on the right hand side of this page.
When you receive the application form, please complete and return it. Your application will be assessed and, if successful, a contract will be issued together with payment details where applicable. A second general waste bin will then be delivered to your address.
If you have any questions regarding this policy, please contact the Customer Service Centre as above.
What time are the Recycling Centres (skips/civic amenity sites) open?
Please see the information under Recycling Centres
How do I organise a special uplift of bulky household items?
Phone the Customer Service Centre (01738 476476) where you can organise a time to pick up to 5 items from the kerbside. You can pay the £24.40 charge over the phone by debit or credit card or pay by cheque or cash at Pullar House, Perth or any of our Area Offices. For full guidelines on what can be collected please see the information under special uplifts.
What is the collection date for my paper/garden waste bin?
You can utilise the online postcode search facility or alternatively contact the Customer Service Centre (01738 476476) with your address details including your postcode and an operator will be happy to help you.
Can I get a garden waste/paper recycling bin?
To find out if you are in a collection area for garden waste or paper recycling, or if you are in a collection area and you wish to order a bin please contact the Customer Service Centre (01738 476476).
What can I recycle?
Common recyclates include glass, PET Plastic, HDPE Plastic, Steel, Aluminium and Aerosol Cans, Paper, Cardboard, Textiles, Car Batteries, Electronic Goods, Green Waste, Fridges and Freezers, Stone and Rubble and Scrap Metal. Please see Recycling Centres and Points for further information on locations and facilities.
My bin has been missed who do I contact?
If we have missed your bin collection, help us investigate by completing the online form for missed bin collections. We'll need information about the location of the missed residential waste such as your address and the date and time your bin was put out for collection.
Please ensure you present your bin by 7:30 am at the kerbside with the lid closed.
