FAQ's
The Customer Service Centre (01738 476476) is available between
08.45am to 5pm Mondays to Fridays to answer your queries.
As the first point of contact for most householders and
businesses, the Customer Service Centre have put together the most
frequently asked questions they receive:
Can I get help with putting my bin out as I can't manage it
myself?
Please see our section on
assisted lifts.
I'm in a new property, can I get a bin?
Please phone the Customer Service Centre with your full details
and postcode and they will organise bins to be delivered along with
the appropriate information.
Can I get a second general waste bin?
It is the Council's policy to provide each household (where
possible) with one 240 litre wheeled bin for general waste. The
only exceptions to this policy are:
• If there are five or more permanent residents in the
household (a charge may apply)
OR
• If there are particular healthcare needs
If you require a second general waste bin and you fit into one
or both of the above categories, please contact the Customer
Service Centre on 01738 476 476 or email recycle@pkc.gov.ukto request
an application form. Alternatively, you can download an application
form from the download section on the right hand side of this
page.
When you receive the application form, please complete and
return it. Your application will be assessed and, if successful, a
contract will be issued together with payment details where
applicable. A second general waste bin will then be delivered to
your address.
If you have any questions regarding this policy, please contact
the Customer Service Centre as above.
What time are the Recycling Centres (skips/civic amenity sites)
open?
Please see the information under
Recycling Centres
How do I organise a special uplift of bulky household
items?
Phone the Customer Service Centre (01738 476476) where you can
organise a time to pick up to 5 items from the kerbside. You can
pay the £24.40 charge over the phone by debit or credit card
or pay by cheque or cash at Pullar House, Perth or any of our Area
Offices. For full guidelines on what can be collected please see
the information under
special uplifts.
What are the collection dates for recycling and waste
bins?
You can utilise the
online postcode search facility or alternatively contact the
Customer Service Centre (01738 476476) with your address details
including your postcode and an operator will be happy to help
you.
Can I get a recycling bin?
To find out if you are in a collection area for recycling, or
if you are in a collection area and you wish to order a
bin please contact the Customer Service Centre (01738
476476).
My bin has been missed, who do I contact?
If we have missed your bin collection, help us
investigate by completing the online form for missed bin collections.
We'll need information about the location of the missed residential
waste such as your address and the date and time your bin was put
out for collection.
Please ensure you present your bin by 7:30 am at the kerbside with
the lid closed.
