Social Work Services - Complaints Procedure
In Housing & Community Care we try very hard to provide quality
services. There may be occasions where you are unhappy about the
service you are getting or a decision refusing it. If you
have a concern, speak to the person in charge or the
relevant service or establishment who will try to resolve the
matter. If you are still unhappy you can make a formal complaint.
You can do so any of our offices or by contacting the:
Customer Liaison Team
Housing & Community Care
Perth & Kinross Council
5 Whitefriars Crescent
PERTH PH2 0PA
Tel 01738 476970
For more information please see the
Full Social Work Complaints Procedure [PDF:
124kB] and or leaflet explaining it -
Your rights to be heard - our duty to
listen [PDF: 336kB].
Please note that information on this page only relates to
complaints about Social Work services provided by or on behalf of
Housing & Community Care. If you have a complaint or
comment about any other Council service please visit the
section of the website about Corporate
Communications Procedure.
