Telecare Service

Telecare Service

People choose to have the Telecare Service or Community Alarm for different reasons. Some people live on their own and want some reassurance of being able to contact someone easily in case of difficulty. Other people have difficulty getting around the house or have health problems. They may need to contact someone quickly if they are unwell or have an accident. This service gives reassurance and can get practical help when it is needed.

Within seconds, you can contact us for assistance or reassurance. It might turn out to be a false alarm, but we don't mind as we are here to help you. Our staff are friendly, helpful and capable of dealing with your problems quickly and efficiently. You can have independence, together with security and peace of mind for yourself and your family and friends.

Telecare can also support carers' needs by providing peace of mind, faster access to emergency services if required and ability to contact the client vie the Control Centre. They also receive support from our dedicated team.

In Perth & Kinross Council we aim to modernise social care, housing and health services to provide efficient and effective solutions to the challenges posed by an ageing population in the area.

How do I apply for Telecare?

You can contact the Access Team or 0845 30 111 20 or AccessTeam@pkc.gov.uk. You can also fill in the self referral form and submit it electronically or on paper to any Council office. On receiving the application, someone from the Community Alarm/Telecare Team will arrange an assessing worker to carry out a home visit to assess for the service and discuss how the system operates.

Once approved, the Community Alarm/Telecare Installation and Response Team will contact you to arrange a suitable date for installation of the system. Installation of the equipment in your home generally takes around 45 minutes, including an explanation of how the equipment operates.

What should I do if I am not satisfied with the service? 

Firstly, speak to the Community Alarm/Telecare Control Centre on telephone number 01738 458064 or 458065. Most problems can be dealt with quickly by the people closest to the situation.

If you are still unhappy with the response or feel unable to approach these staff directly, you can contact the council's complaints department on 01738 476970. Staff will send you a 'Your right to be heard'; leaflet which you can complete with your comments and return it to the council - either by post or by handing it into your nearest council office.

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