Report a missed commercial waste collection
Our existing commercial waste and recycling customers can contact us here if you believe a collection has been missed.
Why your has bin not been emptied
Have you presented the bin correctly?
If the bin is overfilled (i.e. the lid won't close) or the bin is not presented on the kerbside, then the bin will not be uplifted by the collection crew. Side waste will also not be uplifted by the collection crew. The bin should be presented by 7:30am to avoid being missed.
Is the recycling bin contaminated?
If the bin contains the wrong materials (e.g. glass in a dry mixed recyclates bin) it will not be uplifted by the collection crew.
Do you think your bin has been missed?
We will need information about the location of the missed commercial waste including the type of waste, your address and the date of the missed collection.
Alternatively, please direct your enquiry through our Customer Service Centre on 01738 476476 between the hours of 8:45am and 5:00pm Monday to Friday, or email us at firstname.lastname@example.org.