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What if I'm still not happy?

If you're still not happy after you've been through our complaints process, you can ask the Scottish Public Services Ombudsman (SPSO) to look into your complaint. You can contact the SPSO at any time for advice, but they won't normally investigate a case until the Council's complaints procedure has been completed.

SPSO contact details:

The Scottish Public Services Ombudsman
Freepost EH641
EDINBURGH
EH3 0BR

Tel: 0800 377 7330
Fax: 0800 377 7331
www.spso.org.uk 

The SPSO publishes decision and investigation reports about complaints involving Perth and Kinross Council which it has investigated on its website.