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Jobcentre Plus (1)

Address60-62 High Street Perth PH1 5TH
ContactJobcentre Plus Personal Work Coach
Phone Number0845 604 3719
Agency BriefJobcentre Plus is part of the Department for Work and Pensions. It provides services that support people of working age move from welfare into work and helps Employers fill their vacancies. Jobcentre Plus plays a major role in supporting the Department's aim to promote opportunity for all through modern, customer-focused services. Assistance from Work Coach who offer advice to people in receipt of Universal Credit, Jobseeker's Allowance, Income Support, Employment Support Allowance and other Benefits is available in addition to Work Coach who can offer support to Ex Forces and other customer groups
Target Client Group18+
Programmes Offered

1. Group Information Sessions - For up to half a day are held in various localities and details can be obtained from Jobcentre Plus. The aim is to provide information and advice on job hunting techniques, jobcentre Plus programmes and services available and other initiatives available to help move into work or training

2. Work Clubs - Work Clubs offer unemployed people a place to meet, exchange skills, share experiences, find opportunities, make contacts and get support through the job hunting process. There is no specific delivery model for a Work Club as they should be driven by local demand and reflect the needs of the local community. Work Clubs can be set up or supported by any suitable group including voluntary sector organisations, local authorities, community groups and employers

3. Work Trials - This is a trial period in an actual job - it is NOT a work placement or work experience. Participation is strictly voluntary and customers can leave early or turn down the job if offered. Claimants stay on their normal benefit and receive certain expenses from Jobcentre Plus. Trial duration should only be for a few days and this can be reviewed and extended if necessary. In exceptional circumstances, a Work Trial can last up to a maximum of 30 working days (over no more than 6 calendar weeks). Disabled people taking part in a Work Trial can apply for advice and support from Access to Work. The Vacancy must be for 16 hours per week, expected to last 13 weeks and be in the UK

4. Work Experience - This is voluntary and for those not on the Work Programme. These volunteers will be matched to suitable host Employers. Jobcentre Plus will pay participant's Benefit and also cover the costs of travel and childcare. Young people who have spent up to 8 weeks in a Work Experience opportunity can have their placement extended by up to 4 weeks where an employer makes an offer to them on an apprenticeship. Work Experience opportunities can be flexible, lasting between 2 - 8 weeks and with attendance between 25 - 30 hours per week (including lunch / tea breaks) except in circumstances when there are agreed restrictions

5. Sector based work academies - Attendance at these is voluntary. These provide skills and behaviours Employers want from people entering a specific sector, improve job prospects, gain work experience, build confidence, and possibly lead to a qualification.

They consist of sector specific pre-employment training of up to 30 hours and a work experience placement with an employer in the Sector. Where possible, a Guaranteed Job interview is also available.

6. Work together - Participation in this is voluntary. This helps customers develop work skills through volunteering, with opportunities provided by local charities and voluntary organisations. Through the delivery of Work Together, Jobcentre Plus is encouraging all unemployed people and people on inactive benefits to consider volunteering as a way of improving their employment prospects while they are looking for work.

7. New Enterprise Allowance - This aims to support claimants to start their own business. It will support the creation of a business under any structure (e.g. sole-trader, partnership, co-operative, franchise, limited company) as long as the claimant has a genuine aspiration to build a sustainable business that will be based in GB.

8. Work First Scotland - This will be introduced in April 2017 and replaces Workchoice. It is a voluntary programme for disabled people (including those in receipt of JSA, IS, ESA and UC ) and will be delivered by the current DWP Work Choice Provider (Shaw Trust and Remploy in Perth and Kinross) to ensure continuity of support. It will deliver employment support for 12 months to customers who want to work and need help to start and stay in work. The Provider will deliver a 6 month period of pre work support and offer a 6 month period of in work support. If the period of pre-employment support is extended or where a customer moves into work prior to month 6, the balance of the 12 month period will be offered as in work support.

9.Work Able Scotland - This will be introduced in April 2017 and is a voluntary programme managed by SDS for people with a health condition. It will be for those in receipt of ESA who are in the Work Related Activity Group and UC equivalent customers and want to start work and need help to start and stay in work. It will offer a 12 month package of support. It will be delivered by the Wise Group in Perth and Kinross.

Both Work First and Work Able will operate on a one year basis until 31 March 2018 in advance of a full Scottish programme of employability support starting April 2018. The last date for referrals to both services will be 22 December 2017.

10. Special Employment Support - This programme provides tailored help for those disabled people who require the most support to move closer to the labour market and for whom other provision is unsuitable. It is designed to address all types of disability including mental health and learning disability. SES will help customers overcome barriers to work not necessarily directly connected to their disability. This will enable them to move nearer to work of 16 hours or over per week, by giving them the support they need to be able to:  access other work related provision, like Work First Scotland or directly secure employment of 16 hours or more per week. The duration of the support will vary to meet individual needs.  Participation in SES is entirely voluntary and not dependent on claiming any Working Age Income Based Benefit

There are 2 strands of Specialist Employability Support (SES) provision - Strand 1 is  SES Main Provision (SESMP) - intensive, end-to-end employability provision, focused on movement into work. For customers whose employment needs are complex and likely to take more than 2-3 months to resolve, so that they are currently prevented from benefitting from other provision or starting work. The average time for this strand is 12 months. Strand 2 is SES Start Back (SESSB) - a shorter term provision to help disabled people prepare for other available provision (DWP or non-DWP) or in appropriate cases, move directly into employment. Referrals to this provision can be made up October 2017 (this is likely to be extended to October 2018).


1. Group Information Sessions - available from day 1 of unemployment

2. Work Clubs - from Day 1 of unemployment

3. Work Trials-open to those in receipt of Jobseeker's Allowance (JSA), Employment Support Allowance (ESA) and Income Support (IS) - available from day 1

ReferralJobcentre Plus Personal Adviser
OutcomeTo enhance employment prospects.

Stages Covered

Stage 4 Employer Engagement and Job Matching - Activities may include employer engagement through work experience and job matching, mentoring and supporting clients in the work place.

To learn more about the different stages, please read our icon Employability Pipeline [360Kb] page.