Find out changes to our services and advice in response to Coronavirus (COVID-19)

Coronavirus: Consumer issues

  1. Consumer advice in Scotland is supplied by the Scottish Government's provider ConsumerAdvice.Scot. A specific page has been set-up for consumer issues, with advice on travel, events, deliveries & online issues as well as information on planning for shortages and price changes - see the ConsumerAdvice.Scot website.
  2. For more general advice see Citizens Advice Scotland.
  3. The Chartered Trading Standards Institute (CTSI) has issued various warnings on behalf of the profession - see COVID-19 CTSI updates.
  4. For a statement on sales and pricing practices during the Coronavirus outbreak, see the Competition & Markets Authority (CMA).
  5. Should you wish to purchase product such as hand sanitisers from a source that is not mainstream please be advised that such products may not contain ingredients that have been tested to be safe for you, and the final product may not give the desired effect intended.
  6. Food Standards Scotland offer information on Frequently Asked Questions tailored to both consumers and businesses.