Find out changes to our services and advice in response to Coronavirus (COVID-19)

Coronavirus: EU Settlement Scheme

Settlement Resolution Centre (SRC)

Support now available

Throughout the Coronavirus pandemic a wide range of support has remained available for those who need help applying or have questions about the scheme. We are pleased to confirm the Settlement Resolution Centre telephone service has now resumed. Both the general helpline and dedicated line for support organisations have now re-opened.

ID document scanner locations

The ID document scanner locations are following all the latest Public Health advice to protect staff and the decision has been made, to suspend them at this time.

Postal route for submitting Identity evidence

The postal route for submitting identity evidence is currently suspended. We are unable to accept any documents by post at this time, but all documents already sent to us will be returned as quickly as possible. Applications can still be made online using the "EU Exit ID Document check app".