Find out changes to our services and advice in response to Coronavirus (COVID-19)

Coronavirus: EU Settlement Scheme

Settlement Resolution Centre (SRC)

Support now available

Throughout the Coronavirus pandemic a wide range of support has remained available for those who need help applying or have questions about the scheme. We are pleased to confirm the Settlement Resolution Centre telephone service has now resumed. Both the general helpline and dedicated line for support organisations have now re-opened.

ID document scanner locations

The ID document scanner locations are following all the latest Public Health advice to protect staff and the decision has been made, to suspend them at this time.

Postal route for submitting Identity evidence

We are pleased to confirm that Home Office support services and application routes have now all fully reopened in line with public health guidance. This includes the reopening of the postal route for submitting identity documents for applicants who are unable to use the EU Exit: ID Document Check app to verify their identity.