Building Standards best value & performance
Responding quickly to Building Warrant applications is a key requirement for our customers but overall performance is set within a wider context.
The initial performance framework (PF) was developed by the Scottish Government and Local Authority Building Standards Scotland (LABSS). This comprises a series of key performance outcomes (KPO's) which provide a consistent measure of the work of verifiers across Scotland.
Quarterly performance reports
As a Verifier appointed by the Scottish Government we are required to submit to them a quarterly report detailing our performance against the key outcomes. A summary of our most recent results are included in this Q3 Performance Report 2017-18 [76Kb].
Customer Charter standards
In addition to Key Performance Outcomes, our Customer charter [209Kb] includes a number of in-house service standards. Our In-house performance report [71Kb] against these standards is routinely monitored
By completing our short Building Standards customer survey you can quickly and easily have your say on how well we are performing. Obtaining the views of our customers is vitally important to help us fully understand what is working well and where we can improve, helping to shape future service delivery.
Annually the Scottish Government run a more comprehensive national survey. The 2016 National Survey Report [174Kb] summarises the findings and compares our performance to the Scottish average.
Best value and continuous improvement
Our PKC Building Standards Annual Performance Report explains our roles and responsibilities, both legislatively and in performance terms. It also outlines improvement actions we intend implementing and is updated quarterly in line with the submission of the performance reports.