Find out changes to our services and advice in response to Coronavirus (COVID-19)

Emergency planning for you and your family

Planning for an emergency

Find out:

  • how to turn off water, gas and electricity supplies in your home 
  •  the emergency procedures for your children at school 
  •  the emergency procedures at your workplace 
  •  how your family will stay in contact in the event of an emergency 
  •  if any elderly or vulnerable neighbours might need your help 
  •  how to tune in to your local radio station

At home in an emergency

Gather together:

  •  a list of useful phone numbers, such as your doctor's and close relatives' 
  •  home and car keys 
  •  toiletries, sanitary supplies and any regularly prescribed medication 
  •  a battery radio, with spare batteries 
  •  a torch with spare batteries, candles and matches 
  •  a first aid kit 
  •  your mobile phone 
  •  cash and credit cards 
  •  spare clothes and blankets 
  •  bottled water, ready-to-eat food (eg tinned food) and a bottle/tin opener,  in case you have to remain in your home for several days

Leaving your home during an emergency

In certain very unlikely situations, you may be asked to leave your home by the emergency services. If this happens, leave as quickly and calmly as possible. If you have time:

  • turn off electricity, gas and water supplies, unplug appliances and lock all doors and windows 
  • take the items listed above 
  • if you leave by car, take bottled water and blankets 
  • tune in to local radio for emergency advice and instructions

Returning home after an emergency

When you are told that it is safe to return home, open windows to provide fresh air before reconnecting gas, electricity and water supplies.

This information is taken from guidance issued by the UK Government.