How are we Performing?
Providing a quick response to Building Warrant applications is a key requirement for our customers but overall performance is set within a wider context.
How is our performance measured?
To provide a consistent measure of performance of verifiers across Scotland a Performance Framework (PF) was developed jointly by the Scottish Government and Local Authority Building Standards Scotland (LABSS).
The Scottish Government subsequently reviewed the PF and the current version has 7 Key Performance Outcomes.
Quarterly performance reports
As noted above we, as the Verifier appointed by the Scottish Government for Perth & Kinross, submit a quarterly report detailing our performance against the key outcomes. A summary of our most recent results are included in this Q2 Performance Summary 2018-19 [95Kb].
Customer Charter standards
Included in the KPO's is a requirement for us to publish a Customer charter [209Kb] which includes a number of in-house service standards. Our In-house performance report [71Kb] against these standards is routinely monitored.
Feedback from service users is welcomed and is very important to us. Please feel free at any time to complete this brief Building Standards customer survey. The survey is totally anonymous although you can ask for feedback if you prefer.
In addition to this on-going survey, some of you may also participate in the more detailed national survey run by the Scottish Government. The National Customer Satisfaction Survey Report 2018 [702Kb] summarises the findings and compares our performance against the Scottish average.
Best value and continuous improvement
Our 2018-19 Verification Annual Report v3 [1Mb] explains our roles and responsibilities, both legislatively and in performance terms. It also outlines improvement actions we intend implementing and is updated quarterly in line with the submission of the performance reports.