This statement applies to content published on www.pkc.gov.uk. It does not apply to content on pkc.gov.uk subdomains (for example www.planningapps.pkc.gov.uk).
How accessible this website is
On this website, you can:
- change colours, contrast levels and fonts using your browser or device
- zoom in up to 300% using your browser or device without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible. For example:
- Many documents are in PDF format and may not be accessible
- Some tables do not have row headings
- Embedded videos may not have captions
- Content and functionality provided by third party suppliers may not be fully accessible
- Our embedded maps do not have alternative accessible versions
We will update the statement when issues are fixed or when we expect them to be fixed.
Feedback and contact information
Email firstname.lastname@example.org if you need information in a different format or a PDF in an accessible format.
In your message, include:
- the web address (URL) of the content or PDF
- your email address and name
- the format you need - for example, plain text, braille, BSL, large print or audio CD
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements, email email@example.com.
It would be helpful if your email contained the following:
- The URL(s)(web address) of the page(s) that you are having difficulties with
- How you are accessing the site, for example on your phone, on a laptop, on a tablet
- If on a laptop or tablet, which browser you are using, for example Edge, Internet Explorer, Chrome or Safari
- A description of the problem
If you contact us with a complaint and you're not happy with our response, you can contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter to help you complete the service in person.
Find out how to contact us.
Technical information about this website's accessibility
We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non accessible content
The content listed below is non-accessible for the following reasons:
- PDFs and other documents
- Third party applications
- Some online forms
Non-compliance with the accessibility regulations
PDFs and other documents
Our work to ensure that all essential downloadable files meet accessibility regulations is continuing and we will complete the review as soon as possible.
Third party applications
We cannot guarantee accessibility standards with third party applications.
Third party applications where contracts are due to expire are under review. Accessibility regulations will form part of future procurement requirements.
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they might be missing text alternatives and missing document structure.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
We are working to ensure that all future PDF documents are compliant.
How we test this website
We use the following tools to help test this website:
- WCAG guidelines
Preparation of this accessibility statement
This statement was prepared on 28 September 2020. It was last reviewed on 17 November 2021.