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Accessibility statement

We are committed to providing a website that is accessible to be used by as many people as possible regardless of technology and ability.

How accessible this website is

On this website, you can:

  • change colours, contrast levels and fonts using your browser or device
  • zoom in up to 300% using your browser or device without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible.  For example:

  • Many documents are in PDF format and may not be accessible
  • Some text may not have sufficient contrast
  • Some tables do not have row headings
  • The search engine control doesn't change appearance when selected and is missing a label
  • Embedded videos may not have captions
  • Content and functionality provided by third party suppliers may not be fully accessible
  • Our embedded maps do not have alternative accessible versions

We will update the statement when issues are fixed or when we expect them to be fixed.

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille (on occasion, only a summary of the document will be provided in translation):

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements, email

It would be helpful if your email contained the following:

  • The URL(s)(web address) of the page(s) that you are having difficulties with
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet
  • If on a laptop or tablet, which browser you are using, for example Edge, Internet Explorer, Chrome or Safari
  • A description of the problem

Enforcement procedure

If you contact us with a complaint and you're not happy with our response, you can contact the  Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Technical information about this website's accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • PDFs and other documents
  • Third party applications
  • Some online forms

Non-compliance with the accessibility regulations

PDFs and other documents

Our work to ensure that all essential downloadable files meet accessibility regulations is continuing and we will complete the review as soon as possible.

Third party applications

We cannot guarantee accessibility standards with third party applications.

Third party applications where contracts are due to expire are under review.  Accessibility regulations will form part of future procurement requirements.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they might be missing text alternatives and missing document structure.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We are working to ensure that all future PDF documents are compliant.

How we test this website

We use the following tools to help test this website:

  • SiteImprove
  • Silktide
  • WCAG guidelines

Preparation of this accessibility statement

This statement was prepared on 28 September 2020.