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Housing Service performance

We are committed to analysing our performance as a Housing Service and reporting the results to our tenants.

Our aim is to continually improve the services we provide to local people.

Annual Performance 2019/20

The Scottish Housing Regulator's 2019/20 Landlord Report on Perth & Kinross Council's housing services has been published (November 2020). It provides the Council and our tenants with a snapshot of how we are performing as a landlord across a number of different service areas.

The report was compiled from information supplied to the Scottish Housing Regulator (SHR) by the Council across a range of key indicators. Every social landlord in Scotland is required to supply this data to the SHR.

You can also view previous years' Landlord Reports for Perth & Kinross Council. The 2020/21 report will be available from September 2021.

We also use the data to produce an Annual Performance Report for Tenants. The icon 2019/20 Annual Performance Report [2Mb]  was published in December 2020. 

The icon 2018/19 Annual Performance Report [1Mb] and the icon Annual Report for 2017/18 [2Mb] are available to read.

Tenant Satisfaction Survey

We carry out regular surveys to see what tenants think of the wide range of services we provide.

We carried out our latest Tenant Satisfaction Survey in the spring of 2018. The results are below:

Performance statistics

Housing performance2015/162016/172017/182018/19Year to Jan 2020
The number of people presenting to the Council as Homeless898825999938636
Average time (hours) to complete emergency repairs3.743.783.573.543.85 (Dec 19)
% reactive repairs right first time83.43%82.76%91.11%87.79%Annual figure
% of anti-social cases resolved within targets94.75%96.98%82.23%75.62%90%
Average days to re-let homes25.1724.127.828.427.98
% of rent loss due to empty homes0.63%0.61%0.74%0.88%0.82%
Current and former tenant rent arrears as a % of gross rent due for the reporting year10.39%10.0%10.38%10.83%10.01%
Rent collected as a % of the total rent due98%99.59%98.73%98.69%96.82%


Tenant satisfaction2015/162016/172017/182018/192019/20
Tenants satisfied with the overall service84.6%85.16%94.77%94.77%94.77%
% satisfied with the repairs service90.43%90.1%90.42%90.9%98.6% (Jan 20)
% tenants satisfied with keeping them informed with its service80.2%82.48%96.8%96.8%96.8%
% of tenants satisfied with the opportunities given to participate in the Council's decision making process62.2%74.45%98.74%98.74%98.74%
Scottish Housing Quality Standard92.33%94.57%96.15%96.74%Annual figure
% of tenants satisfied with the standard of their home when they move in81.36%82.17%76.92%77.51%74.6% (Jan 20)