Housing Service performance
We are committed to analysing our performance as a Housing Service and reporting the results to our tenants.
Our aim is to continually improve the services we provide to local people.
Annual Performance 2019/20
The Scottish Housing Regulator's 2019/20 Landlord Report on Perth & Kinross Council's housing services has been published (November 2020). It provides the Council and our tenants with a snapshot of how we are performing as a landlord across a number of different service areas.
The report was compiled from information supplied to the Scottish Housing Regulator (SHR) by the Council across a range of key indicators. Every social landlord in Scotland is required to supply this data to the SHR.
You can also view previous years' Landlord Reports for Perth & Kinross Council. The 2020/21 report will be available from September 2021.
We also use the data to produce an Annual Performance Report for Tenants. The 2019/20 Annual Performance Report [2Mb] was published in December 2020.
Tenant Satisfaction Survey
We carry out regular surveys to see what tenants think of the wide range of services we provide.
We carried out our latest Tenant Satisfaction Survey in the spring of 2018. The results are below:
|Housing performance||2015/16||2016/17||2017/18||2018/19||Year to Jan 2020|
|The number of people presenting to the Council as Homeless||898||825||999||938||636|
|Average time (hours) to complete emergency repairs||3.74||3.78||3.57||3.54||3.85 (Dec 19)|
|% reactive repairs right first time||83.43%||82.76%||91.11%||87.79%||Annual figure|
|% of anti-social cases resolved within targets||94.75%||96.98%||82.23%||75.62%||90%|
|Average days to re-let homes||25.17||24.1||27.8||28.4||27.98|
|% of rent loss due to empty homes||0.63%||0.61%||0.74%||0.88%||0.82%|
|Current and former tenant rent arrears as a % of gross rent due for the reporting year||10.39%||10.0%||10.38%||10.83%||10.01%|
|Rent collected as a % of the total rent due||98%||99.59%||98.73%||98.69%||96.82%|
|Tenants satisfied with the overall service||84.6%||85.16%||94.77%||94.77%||94.77%|
|% satisfied with the repairs service||90.43%||90.1%||90.42%||90.9%||98.6% (Jan 20)|
|% tenants satisfied with keeping them informed with its service||80.2%||82.48%||96.8%||96.8%||96.8%|
|% of tenants satisfied with the opportunities given to participate in the Council's decision making process||62.2%||74.45%||98.74%||98.74%||98.74%|
|Scottish Housing Quality Standard||92.33%||94.57%||96.15%||96.74%||Annual figure|
|% of tenants satisfied with the standard of their home when they move in||81.36%||82.17%||76.92%||77.51%||74.6% (Jan 20)|