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Making an appeal

If after having asked for a mandatory reconsideration you are still unhappy at a decision on your claim, you can appeal to an independent appeal tribunal.

  • For some people, appealing a decision can be a daunting process however it is important that people are not put off from exercising their right of appeal.
  • Many people receive a successful outcome having taken their case to an appeal hearing.
  • Find out how to appeal by following our step-by-step guide:

How to appeal: Universal Credit (UC), Personal Independence Payment (PIP) and Employment Support Allowance (ESA)

If you have your mandatory reconsideration and are appealing a UC, PIP or ESA decision you can now quickly and easily submit your appeal online.

If you are unable to submit your UC, PIP or ESA appeal online you can print and complete icon Appeal Form SSCS1PE [346Kb] and post it to HMCTS Benefit Appeals, PO Box 12626, Harlow, CM20 9QF with your mandatory reconsideration notice.

Include our details as representatives if you would like Welfare Rights to represent you at appeal.

For other benefits follow our step-by-step guide.

How to appeal: Step-by-step guide

Step 1

Make sure you have your mandatory reconsideration notice.  This is the letter sent to you by the DWP explaining that they have looked at the decision on your claim again.     

Step 2

Complete and print icon Appeal Form SSCS1 [132Kb].  If you are appealing a Tax Credit or Child Benefit decision you will need to complete and print icon Tax Credit Appeal Form SSCS5 [151Kb].  If you do not have a printer then you can phone the office that made the decision on your claim and get them to send one out to you.   

Step 3 

If you wish to be represented by Perth & Kinross Council's Welfare Rights Team, please: 

  • Give our details at Section 4 of the Appeal Form (see contact details of on the left) AND
  • Email your name, address, telephone number, date of birth and National Insurance number to stating what benefit you are appealing against in the subject heading  
  • View our icon appeals leaflet and confidentiality policy [308Kb] for more information about the appeals process and how we treat your information.   
  • If you are appealing a disability benefit decision and you have an existing award, read our icon existing award [209Kb] letter.  Once you have read through this letter, sign the letter and send this to us.
Step 4

Provide grounds (reasons) for your appeal at Part 6 of the form.    

Step 5Choose the type of hearing you want at Section 6.  Please tick the box to state that you want to attend a hearing.  This means meeting the Tribunal panel so that you and your representative, if you have one, can state your case in person. The advantage of attending a hearing is that the Tribunal has an opportunity to learn more about your case than it could gather from the appeal papers alone. Statistically, more appeals are successful with a hearing than those being decided on the papers alone.
Step 6

Post your form to HM Courts & Tribunal Service, SSCS5 Appeals Centre, PO Box 27080, GLASGOW. G2 9HQ. You need to make sure that the form is received within one calendar month of date of the decision you are appealing against. If your appeal is being made out with this time limit, you will need to give your reasons at Section 5.  Please remember to include a copy of your mandatory reconsideration notice.

Step 7

Your appeal should now be lodged.  The office which made the decision on your claim has 28 days to respond by sending out a set of appeal papers giving their reasons for their decision.   

Step 8

Attend your appeal hearing.  Unless you have asked for the appeal to be heard on the papers.   

Step 9

The decision.  You will either get a decision in the day of the hearing or it may be posted out to you.  If your appeal hearing was unsuccessful, you may wish to seek advice about challenging the decision further.

View our video and see what it is like when you go to an appeal

Contact details

Welfare Rights Team

Pullar House, 35 Kinnoull Street, Perth, PH1 5GD
Tel 01738 476900 (Option 1)