Welfare Rights Outreach sessions

How to access advice and information on benefits and other welfare rights issues in your local area.

Our Welfare Rights Advice Line 01738 476900 (option 1) is open from 10am to 4pm Monday to Friday where experienced welfare rights workers can give you telephone advice and information on a wide range of benefits and money related matters including:

  • Benefits and Tax Credits.
  • Rent and/or Council Tax arrears and other debts.
  • Being turned down for benefit or being sanctioned.  

Alternatively, email welfarerights@pkc.gov.uk with your query or you can talk face to face with a welfare rights worker in a number of different locations within the Perth and Kinross area.    

Information on benefits and other available help can be accessed on our Benefits and Advice web pages.

Universal Credit and Assisted Digital Support

We offer a service to those with digital skills who lack confidence around making a claim for Universal Credit (UC) and who have concerns about maintaining their UC Journal.  This service is for people who do not have existing support in place e.g. Support Worker.  You can arrange a face to face appointment with a Welfare Rights worker as per the details below.

If you have no digital skills and are unlikely to be able to use a computer or device then you should call the UC Helpline on 0800 328 5644 and your claim for UC will either be taken over the phone by a UC Case Manager or you may be offered a home visit from the DWP Visiting Team.

DayTimeWhereAppointment needed?
Every WeekdayFrom 2pmPullar House, 35 Kinnoull Street, Perth, PH1 1GYYes - please phone our Welfare Rights Advice Line on 01738 476900 (option 1) or email welfarerights@pkc.gov.uk

PKAVS Minority Communities Hub

PKAVS Minority Communities Hub provides information, advice and advocacy to and on behalf of people from ethnic and migrant communities living in the Perth and Kinross area.  If you are from a minority background and need welfare rights advice or assistance, you can meet face to face with one of our welfare rights workers at the Hub offices at The Gateway in Perth every second Tuesday morning.  A translator will be provided if required. Meetings are by appointment only and you should contact PKAVS by telephone on 01738 567076 or by email minoritieshub@pkavs.org.uk  if you would like to make an appointment. 

DayTimeWhenWhere Appointment  needed?
Every Second Tuesday9.30am to 12.30pmThroughout the year starting 08.01.19.  The Gateway Centre, North Methven Street, Perth, PH2 8EPYes - please phone 01738 567076 or email minoritieshub@pkavs.org.uk

    Cornhill Macmillan Centre

    The Welfare Rights Team provides anenhanced Welfare Rights Service to people affected by cancer living in Perth and Kinross.  If  this applies to you and you would like to meet with one of our Macmillan welfare rights workers, simply come along to the Cornhill Macmillan Centre at Perth Royal Infirmary on a Wednesday morning.  There is no need to make an appointment. 

    DayTimeWhere Appointment  needed?
    Every Wednesday10am to 12noonCornhill Macmillan Centre, Perth Royal Infirmary, Jeanfield Road, Perth, PH1 1NX No

      Moredun Ward - Murray Royal Hospital

      The Welfare Rights Team offers outreach sessions to inpatients of Moredun Ward, Murray Royal Hospital, Perth every second Wednesday as follows:

      DayTimeWhenWhere Appointment  needed?
      Every Second Wednesday2pm to 4pmThroughout the year starting 09.01.19.Moredun Ward, Murray Royal Hospital, Muirhall Road, Perth, PH2 7BHNo (but you must be receiving inpatient treatment or be a relative of someone receiving inpatient treatment).

      Community Outreach

      You can meet up with one of our welfare rights staff at the following locations:   

      DayTimeWhenWhere Appointment  needed?
      Every Second Thursday1.30pm to 4pmThroughout the year starting 03.01.19

      Alternating weeks:

      The Community Hub, Tulloch Square, Perth, PH1 2PW.

      Fairfield Housing Association, 5 Fairfield Avenue, Perth, PH1 2TF.



      If social media is more of your thing then you can get regular updates online.  Simply like our PKC Welfare Rights Team Facebook page

      Contact details

      Welfare Rights Team

      Pullar House, 35 Kinnoull Street, Perth, PH1 5GD
      Tel 01738 476900 (Option 1)