Find out changes to our services and advice in response to Coronavirus (COVID-19)

Home safety - Gas

Guidance on how to deal with gas leaks in your home.

Gas leaks

If you suspect a gas leak:

  • Turn off the gas supply immediately. The main gas on/ off lever is usually next to your gas meter.
  • Open windows and doors. This will allow any build up of gas to disperse.
  • Don't touch any light switches or plug sockets. An electrical spark from a switch could ignite escaped gas.
  • Extinguish all naked flames and remove any sources of ignition. Don't light matches, and do put out cigarettes.
  • Phone National Gas Emergency Service immediately on 0800 111 999

Under no circumstances turn the gas supply back on until someone from the National Gas Emergency Service has checked it.

Carbon Monoxide

Carbon Monoxide (CO) is a colourless, odourless, tasteless, poisonous gas. CO is produced when carbon-based fuels - such as gas, oil, wood and coal - do not burn properly.

Carbon Monoxide can cause death as well as serious long term health problems such as brain damage. The Council has fitted audible Carbon Monoxide alarms in most of our houses with gas-fired appliances. If your house hasn't been fitted with one of these please contact The Repairs Centre on 0345 30 11 110. The Housing Repairs and Improvements Service can be reached on 01738 476000.

Symptoms of CO poisoning

  • headaches
  • dizziness
  • nausea
  • breathlessness
  • collapse
  • loss of consciousness

Carbon monoxide symptoms are similar to flu, food poisoning, viral infections and tiredness. That's why it's quite common for people to mistake this very dangerous poisoning for something else.

Other signs that could point to carbon monoxide poisoning:

  • Your symptoms disappear or get better when you leave home and come back when you return
  • Others in your household are experiencing symptoms (including your pets) and they appear at a similar time

What to do when you experience CO poisoning

  • Get fresh air immediately. Open doors and windows, turn off gas appliances and leave the house
  • See your doctor immediately or go to hospital - let them know that you suspect carbon monoxide poisoning. They can do a blood or breath test to check
  • If you think there is immediate danger, call the National Gas Emergency number on 0800 111 999.