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Council Tax - complaints and appeals

What to do if you are unhappy with our service or think that your council tax bill is wrong.


The Local Taxes team are committed to providing a high standard of service.  If you feel that we have not done so, please refer to the Council's complaint procedure for information on how to bring this to our attention.

Appeals against the Banding of your dwelling

The Valuation Band for each dwelling is determined by the Assessor.  Your property band and full details on how to appeal can be found on-line by visiting the Assessor's Web Portal.

Appeals against your bill

You should tell us immediately if you think that your Council Tax bill is wrong, e.g. you think:

  • The bills are in the name of the wrong person
  • Your home should not be charged Council Tax
  • You should be entitled to a discount or exemption
  • You should not be subject to an increased charge (i.e. for a second home or empty dwelling)
  • The council has not reduced the bill even though a disabled person lives there

In lodging an appeal you must state the grounds under which you are doing so; you cannot appeal because you think that the charge is unfair, only if you think it is wrong.

We have two months from the date of first contact about the matter to deal with your appeal.  In most cases we will contact you well within this time limit to discuss the matter, seek clarification or further information and explain our decision.

If we do not respond to your appeal within a two month time limit, or you remain aggrieved at our decision, in accordance with Section 81 (4) of the Local Government Finance  Act 1992, you may wish to lodge a formal appeal against our decision.

Such an appeal is to be made to the Local Taxation Chamber of the Scottish Courts and Tribunals Service. Full guidance and access to an appeal form are available at the Local Taxation Chamber website.

Please note that you have four months from the date of your most recent correspondence to this office on the matter in which to submit your appeal.


Last modified on 31 May 2024

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