Each member agrees to:
- Trade in an open and honest manner using good business practices
- Comply with the spirit and the letter of all relevant civil and criminal law
- Provide a quality service to their customers
- Maintain communications with customers and scheme administrators
- Assist vulnerable customers to fully understand what has been agreed and not take advantage of these vulnerable customers
- Not engage in any high pressure sales practices
- Provide customers with clear details of any cancellation rights they may have in relation to their contract
- Provide clear and accurate details of the work to be carried out prior to the customer entering into a contract
- Deal with complaints in a courteous and timely manner
- Engage with an Alternative Dispute Resolution provider if the customer wishes
- Not engage in any illegal acts
- Ensure any advertising material in connection with their business complies with all relevant advertising codes
Last modified on 04 May 2018
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