Penalty charge notice

If you receive a Penalty Charge Notice please do not ignore it.

About Penalty Charge Notices

Prior to payment / appeals

  • You will need to wait until the following day from the date the notice was issued before you can view the details, including photographs of the contravention, pay or appeal your Penalty Charge Notice. Notices issued on a Friday or at the weekend will not be available to view until the following Monday.
  • You can view details including photographs regarding the contravention.
  • You cannot pay and then subsequently appeal a Penalty Charge Notice.

Reduction

  • If you pay within 14 days of the date your Penalty Charge Notice was issued, the charge will be reduced by 50% to £30.00.

Paying a Penalty Charge Notice

There are various ways you can pay:

  • Pay online using your debit or credit card
  • By calling our automated telephone payment number (24 hours, 7 days a week) on 0345 603 0121.
  • In person at Perth & Kinross Council, Pullar House, 35 Kinnoull Street, Perth  PH1 5GD.
  • By post to Customer Services, PO Box 7644, Perth  PH2 1GP.

Cheques should be made payable to Perth & Kinross Council.  Post-dated cheques will not be accepted.  Please ensure that the Penalty Charge Notice number is written on the reverse of your cheque..

Appealing your Penalty Charge Notice

View the icon Penalty Charge Notice cancellation policy [18Kb] and Traffic Orders.

There are various ways you can dispute your notice:

  • You can appeal online
  • By post to Customer Services, PO Box 7644, Perth  PH2 1GP.

Once you have submitted an appeal for your Penalty Charge Notice, it will be placed on hold whilst we consider your appeal. You will receive a written response to your appeal within 20 working days.

Please note we will not discuss your appeal by telephone.

Penalty Charge Notice Appeal Protocol

Informal Stage

We will respond in writing to you once only, giving our decision in relation to your Penalty Charge Notice informal appeal, unless we need to contact you to request further evidence prior to any decision.  

The vehicle's owner will automatically receive a Notice to Owner form if the Penalty Charge Notice has not been paid within 28 days of it being issued.  This form offers you the opportunity to formally challenge your Penalty Charge Notice or pay the full £60.00.

If you decide not to pay your Penalty Charge Notice, but to formally challenge it, you must wait until the Notice to Owner form arrives.  We cannot discuss your case verbally or in writing or consider any further information or evidence from you until this form is received by us, along with any supporting evidence and documents in relation to your formal challenge.  Any correspondence relating to this matter will not be considered and will be filed.

Formal Stage

When you receive a 'Notice to Owner', a formal representation can be submitted or full payment of £60 can be made.

Representation can only be made on certain grounds which are explained on the 'Notice to Owner' form.

Representations will be carefully considered and if the Council agrees with your representation you will receive a 'Notice of Acceptance' and the case will be closed and the Penalty Charge Notice will be cancelled. If not, you will receive a 'Notice of Rejection.  If you receive a 'Notice of Rejection' we will not enter into further discussion with you or communicate with you in writing regarding the Penalty Charge Notice, any correspondence relating to this matter from you will be filed. You do, however, have the right to appeal to an independent adjudicator, the Parking and Bus Lane Tribunal Service, details will be sent to you with the 'Notice of Rejection'. 

Vehicle Removal

In certain circumstances vehicles issued with a Penalty Charge Notice can be towed away for example in the interest of public safety or repeated infringements.

Any vehicle removed will be taken to a secure area until such time as it is reclaimed by the owner.

On receipt of proof of ownership and payment of a towing charge of £150 the vehicle will be released. A storage charge of £20 per day, plus the payment of all outstanding Penalty Charge Notices will also be required.

Contact details

Parking Services

Pullar House, 35 Kinnoull Street, Perth, PH1 5GD
Tel 01738 477211