Report a housing repair

Details on how to report a housing repair to Perth & Kinross Council

To report a non emergency housing repair

Report a housing repair online

Alternatively, call the Housing Repairs and Improvements Service on 01738 476000 and select Option 1 or email housingrepairs@pkc.gov.uk between 8am and 6pm, Monday to Friday. 

Please be aware that many minor maintenance jobs and repairs are the responsibility of tenants. We have provided a number of video tutorials to help tenants with the most common minor maintenance jobs we are contacted about.

To report an emergency housing repair

If there is an emergency outwith those hours, call 01738 476000 and select Option 4. Your call will be picked up by the emergency repairs service, select option 1 for Gas Central Heating emergencies and option 2 for other emergency repairs.

Emergency work includes:

  • blocked toilets where the premises contain only one toilet
  • blocked or leaking drains (not blocked sinks)
  • serious storm, accident or floor damage to rooms
  • dangerous structures
  • serious electrical faults, such as overheating of sockets or switches
  • regaining entry where a tenant is accidentally locked out (there is likely to be a charge for this).

Emergencies will be attended to and made safe within 24 hours of being reported and, where possible, we will carry out the full repair.

Repair criteria and timescales

Urgent repairs

These are repairs that are not emergencies, but need to be carried out quickly to prevent more damage to your home. These repairs will be carried out within 5 working days of being reported. Some examples are:

  • minor leaks and overflow;
  • damaged flooring and tiles
  • minor faults to showers where other washing facilities are available

Everyday repairs

These are everyday repairs that are needed as a result of normal wear and tear of the property.  These repairs will be carried out through a mutually agreed appointment. Some examples are:

  • faulty radiators;
  • faulty electrical switch or light pendant

Before contacting us, view our icon repairs policy [3Mb] which may be able to answer your query and also includes timescales for completion of work in full working days. 

Repair charges

The Housing Repairs Service will carry out most repairs to your home.  However, there are some repairs that you will have to pay for yourself, our  icon responsibility for repairs [120Kb] list will explain who is responsible for each item.  icon Rechargeable repairs [989Kb] will only be carried out where you have agreed to meet the costs, which will include an administrative charge and VAT.  View our icon Rechargeable Repairs Policy and Procedure [299Kb].

Complaints about repairs

If at any time you are not satisfied with our service please let us know by contacting The Repairs Centre, your complaint will then be considered in line with the Council's  complaints procedure. If you remain dissatisfied after having had your complaint considered under the Complaints Procedure you can take the matter to the  Scottish Public Services Ombudsman.

Term Maintenance Contractors

A icon list of the term maintenance contractors [180Kb] is available to view in greater detail.

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Contact details

Housing Repairs

Pullar House, 35 Kinnoull Street, Perth, PH1 5GD
Tel 01738 476000