Report a housing repair
Please be aware - if you are calling to chase up a repair regarding roofing or any joinery work, we are experiencing a UK wide supply problem with materials. As a result, this may affect our ability to complete your repair within agreed timescales. We apologise for any inconvenience this may cause.
Details on how to report a housing repair to Perth & Kinross Council:
Emergency and urgent repairs
Our Housing Repairs Service is focussing on emergency repairs work and catching up with a backlog of jobs that has built up during periods of lockdown.
Over the last year we have completed over 6.000 emergency repairs of these repairs to make sure tenants' homes have been kept weather-tight and safe during the pandemic
Emergency work includes:
• Blocked toilets where the premises contain only one toilet
• Blocked or leaking drains (not blocked sinks)
• Serious storm or accident damage
• Serious electrical faults, such as overheating of sockets or switches
• Regaining entry where a tenant is accidentally locked out (there is likely to be a charge for this).
If you require an emergency or urgent repair call us on 01738 476000.
The necessary focus on emergency and urgent repairs has meant we have not been able to carry out non-urgent routine repairs on homes for some time. A backlog of these repairs has built up and we currently have around 320 outstanding. This is down from a high of 900, but it will still take us a number of months to complete these jobs.
To help us clear this backlog all non-urgent/routine repairs should be reported to us online using MyPKC. Please do not call us to report these repairs.
All non-urgent repairs will be recorded and placed on hold until lockdown restrictions are eased. Please be aware that it will take us some time to carry our non-urgent repairs after lockdown eases, as we catch up on a backlog of jobs that has built-up over the last 12 months.
If you have already reported a non-urgent repair please do not call us to chase it up. We will have it on file and will get around to your job as soon as we can.
Thank you for your continued understanding and co-operation during this difficult time.
At the online Summer Tenant Conference on Thursday 17th June 2021 Housing Service Manager June McColl gave a presentation on how we are tackling the repairs backlog, and how tenants can help. You can watch the presentation below:
Repairs work may involve you allowing our Trades Staff into your homes. We know that many of you may be concerned about letting someone into your home at this time, and so we have created some guidelines to reassure you about what we will do to keep you, your family and our staff safe.
Gas safety checks
Perth & Kinross Council is continuing gas servicing visits in tenants' homes at the current time, in line with national industry guidance.
Gas servicing is a statutory requirement for local authorities and is vitally important for the safety of our tenants.We would encourage tenants to allow staff access to homes to carry out these checks.
Our contractor Saltire is following robust protocols when attending homes. For the safety of tenants and their staff NHS screening questions are being asked 24 hours before a visit, and again from a 2- metre distance immediately before entering a property
Staff have also been issued with Protective Personal Equipment to wear during visits.
Complaints about repairs
If at any time you are not satisfied with our service please let us know by contacting The Repairs Centre, your complaint will then be considered in line with the Council's complaints procedure. If you remain dissatisfied after having had your complaint considered under the Complaints Procedure you can take the matter to the Scottish Public Services Ombudsman.