Please remember that our Repairs Service Centre only deals with emergency and urgent repairs each Monday.
This allows our staff us to catch up on repairs that have been reported to us over the weekend.
You can find out what is considered to be an emergency or urgent repair below.
Thank you for your co-operation.
Details on how to report a housing repair to Perth & Kinross Council
Emergency and urgent repairs
Emergency repairs work includes:
• Blocked toilets where the premises contain only one toilet
• Blocked or leaking drains (not blocked sinks)
• Serious storm or accident damage
• Serious electrical faults, such as overheating of sockets or switches
• Regaining entry where a tenant is accidentally locked out (there is likely to be a charge for this).
If you require an emergency or urgent repair call us on 01738 476000.
We aim to respond to emergency repairs as quickly as we can. Under current housing legislation we have a one working day completion time for emergency or urgent repairs. For example, if a repair is requested on a Tuesday, we have until 5pm on Wednesday to complete the repair. This 24-hour response time includes weekends.
During 2021/22 we completed emergency repairs in an average of 2.97 hours compared to a national average of 4.22 hours (2020/21).
We are currently experiencing a backlog of non-urgent repairs jobs due to capacity issues with our in-house Repairs Team and our contractors. This is a knock-on from the backlog of work that built-up during Covid restrictions. We are currently putting in place extra capacity that will allow us to tackle the backlog.
To help us with this, all non-urgent/routine repairs should be reported to us online using MyPKC or by emailing HousingRepairs@pkc.gov.uk wherever possible. Please do not telephone us to report these repairs if you can avoid it.
If you have already reported a non-urgent repair please do not call or email us to chase it up. We will have it on file and will get around to your job as soon as we can..
Gas safety checks
Gas servicing is a statutory requirement for local authorities and is vitally important for the safety of our tenants. We encourage tenants to allow staff access to homes to carry out these checks.
Our contractor WRB is following robust Covid-19 protocols when attending homes. For the safety of tenants and their staff NHS screening questions are being asked 24 hours before a visit, and again from a 2- metre distance immediately before entering a property.
Complaints about repairs
If at any time you are not satisfied with our service please let us know by contacting The Repairs Centre, your complaint will then be considered in line with the Council's complaints procedure. If you remain dissatisfied after having had your complaint considered under the Complaints Procedure you can take the matter to the Scottish Public Services Ombudsman.