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Supporting people whose needs suddenly change to get immediate access to support in order to allow them to remain in their own home.

That means that unless there is a medical need for someone to go into hospital, they can immediately be given support from a group of qualified staff who will provide assistance in the home until a longer-term solution is put in place.

Accessing HART+

Referrals come from Locality Integrated Care Service (LInCS), GPs, NHS 24, ambulance staff, social workers, district nurses and Allied Health Professionals or the Accident and Emergency department of hospitals.


Locality Integrated Care Service (LInCS)

LInCS will ensure that any medical, nursing and social care support needs are provided in a coordinated way at times of crisis.
HART+ staff work closely with LInCS to offer an integrated approach to care in collaboration with Occupational Therapists, Physiotherapists, GP Practices including District/Community Nurses. The Service will ensure that any medical, nursing, and social care support needs are provided in a co-ordinated way at times of crisis. The Social Care Officers in the HART+ Service can support in a number of ways in the home as an alternative to hospital or a care home.



As an alternative to hospital or a care home, HART+ can help in a number of ways in the home. This can include:

  • personal care tasks, such as toileting and continence care;
  • assistance with meals;
  • prompting or administering of medication;
  • highlighting any changes in the client's condition to relevant professionals/services;
  • If support is required from a District Nurse, social worker, occupational therapist OT) or physiotherapist, this can also be arranged;
  • Delivery of urgent equipment.



There is no charge for accessing HART+. There are charges applied for a range of care services which may be part of along-term care package, however these will be fully explained if they apply.


What happens next?

HART+ is there to provide immediate support. Anyone who receives the service will be assessed to see what support measures need to be in place to allow continued independent living at home in the longer term. This may mean accessing services such as home care, community meals or community alarm which can be put in place quite quickly, or it could be that the individual would benefit from a short stay in a care home care while their situation is more fully assessed.




Last modified on 14 June 2024

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