Assisted lift collections
The assisted lift service is only provided for people who, due to their age or disability are unable to present or retrieve their own bin(s), and have no other means of support to do this.
Request an assisted lift
This means that the Council will collect your bin(s) from a suitable place at your home. To request this service, please download and complete the assisted lift application form [102Kb] and return it to The Environment Service, as detailed on the form.
Please note, that due to the on-going outbreak of COVID-19, householders should not contact their GP at this time to request a medical certificate.
Once the completed form is received, your property will be risk assessed to ensure that we can safely uplift your bins, and you will be contacted to confirm the type of assistance you will receive.
Missed assisted lift
Alternatively, please contact the Customer Service Centre on 01738 476476, and we will arrange another uplift for you and confirm the date for this.