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Assisted lift collections

The assisted lift service is only provided for people who, due to their age or disability are unable to present or retrieve their own bin(s), and have no other means of support to do this.

Request an assisted lift

This means that the Council will collect your bin(s) from a suitable place at your home. 

Request to join the assisted lift service

To request this service, please complete the application form above via MyPKC or contact the Customer Service Centre on 01738 476476 for assistance.  You may also nominate a representative to complete your application on your behalf. 

Once your application is received and all documents are submitted in support of your application, your property will be risk assessed to ensure that we can safely uplift your bins.  You will also be contacted to confirm the type of assistance you will receive.  All personal information will be handled sensitively and in confidence.  

Renew your assisted lift service 

It is a requirement that householders or their nominated representative re-register annually. 

Renew your assisted lift

If you have been sent a renewal form, this can be renewed easily online via the MyPKC link directly above.  Alternatively, please contact the Customer Service Centre on 01738 476476. 

Update address, contact details or cancel service 

If there are any changes in your circumstances prior to your next renewal date, it is your responsibility to notify the council.   

Make changes or cancel assisted lifts

If you need to make changes to address or contact details for your existing additional bin, or need to cancel the service, please use the MyPKC link directly above.   

Missed assisted lift

Report a missed assisted collection

Alternatively, please contact the Customer Service Centre on 01738 476476, and we will arrange another uplift for you and confirm the date for this.

Last modified on 02 May 2023

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