The Customer Service Centre is based in Pullar House and provides a range of professional support to internal Council departments and externally to customers and communities across Perth and Kinross.
The team supports colleagues and services by providing a first point of contact for customers. We aim to deal with as many enquiries at first point as possible, and you can contact us in a variety of ways.
The Customer Service Centre is open from 8.45am to 5pm, Monday to Friday. Monday mornings and lunchtimes are our busiest times; if your call isn't urgent, it is best to contact us outside of these times.
Some of the current departments and subjects supported by Customer Services:
- Child protection
- Education (school clothing grants and free school meals)
- Early Intervention and Prevention Team (access to social care for adults)
- National Entitlement Card and free travel passes
- Parking (assisting with Blue Badge applications and general parking enquiries)
- Bins and recycling
- Road and street lighting faults
- Planning and Building Standards
- Environmental matters
- Payments
- Complaints
We also provide assisted self-service support for many of our online forms.
Customer vision
Our customer vision is to provide customer services which are:
- easily accessible
- simple to use
- streamlined
- convenient
- cost effective
- reliable
Our staff will have the right skills to support our vision, have a comprehensive information system and will be equipped to support digital services.
