Find out changes to our services and advice in response to Coronavirus (COVID-19)

National Entitlement Card

Following a temporary suspension card production has now been resumed by the company who produce the NEC and we can now accept new applications, requests for renewals and replacement cards.

From 1 July, bus operators reverted back to the normal process of allowing free bus travel only where a valid National Entitlement Card is presented.

What can the NEC card be used for?

The National Entitlement Card (NEC) in Perth and Kinross gives access to the following services:

Replacements

You can request a replacement card if it is lost, stolen or damaged by emailing concessionarytravel@pkc.gov.uk or calling Customer Services on 01738 475000.

Renewals

Bus passes for people with disabilities or with a companion entitlement (+1) will require to be renewed at regular intervals. When your card is due to expire, you will have to provide current evidence of your eligibility. You do not need to make a new application.

New applications

The following guidance is temporary, and will be in effect until Friday 28th August 2020 or until advised otherwise. This webpage will be updated with any changes when they are known.

Submitting your documents

Due to the Coronavirus outbreak our offices are closed so we are unable to accept documents in person. An electronic copy of your application, photograph and evidence will be accepted during this time including scans and photographs sent to concessionarytravel@pkc.gov.uk or copies can be returned by post to Customer Services, Pullar House, 35 Kinnoull Street, Perth PH1 5GD. Please do not send original paperwork.

More information during this time can be found on www.transport.gov.scot/concessionary-travel/ or www.entitlementcard.org.uk/.