We have now restarted mutual housing exchanges for tenants, following their suspension during the pandemic and periods of lockdown.
Our Repairs Service is still working to catch-up with the backlog of non-urgent jobs that built-up during lockdown. We are also experiencing staff shortages within our Trades Team and with external contractors. So, we have introduced two categories and timescales for mutual exchanges:
- Priority 1 - for urgent mutual exchanges. These cases include when there is an urgent housing need, or when the exchange will resolve a health and safety concern. Locality Housing Teams will carry out an assessment within 28 days, and then the Repairs Team will have a further 28 days to carry out the safety checks.
- Priority 2 - for all non-urgent exchanges. Locality Teams again will have 28 days to undertake an assessment and then the Repairs Team will have a further 56 days to carry out the safety checks.
This approach will allow us to act quickly to help people in the most urgent need of housing, in line with national housing and homelessness legislation.
If you are waiting for an arranged exchange we would like to thank you for your patience and understanding.