If you have agreed a mutual house exchange we will work with you to ensure the move happens as quickly and smoothly as possible.
Please note: There is a pause on mutual house exchanges until the start of February 2026. This will help alleviate the pressure on our Repairs trades teams, allowing them to focus on emergency and higher priority work during the busy winter period.
It's also to allow trades to get as many voids properties up to standard so they can be let to new tenants prior to Christmas, and for our Locality Teams to focus on getting those properties ready.
If you are waiting for an arranged exchange we would like to thank you for your patience and understanding.
Housing adaptations and mutual exchanges
If a tenant is considering a mutual exchange and has particular housing needs an Occupational Therapist will assess whether the property the tenant wants to move to will meet their needs, could be adapted to meet them or if the current property already has adapted previously.
All options available to the tenant will be discussed with them and any supporting agencies prior to any decisions being made about adaptations, to ensure that a property is suitable for the tenant moving in.
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