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Window safety in your home

If left open, windows can be dangerous to unsupervised small children or vulnerable adults, especially if your home is at height.

Our homes have fitted window safety features in to meet safety regulations, but tenants can observe some safety guidance to minimise the risk of accidents.

Window restrictors

Most of our windows are fitted with a Twin Cam Security Locking system - one of the most secure on the market. If your home has window restrictors to limit how far a window will open, it is important to make sure you use them correctly and that they are in good working order.

Restrictors must never be released other than to clean your windows. Immediately afterwards they must be put back into the correct safety position to prevent a window opening widely.

You should never release the restrictors and open windows to their full extent just to let more air into your home.

Window locks

Some windows in our blocks have safety locks to prevent them from being opened, except when being cleaned. Make sure that these type of windows are kept closed at all times when you're not cleaning them.

They should not to be opened for ventilation and the key should be kept securely out of reach of children and vulnerable adults.

Access to windows and balconies

Do not to place furniture or store items under high windows or on balconies.

It might only take few seconds for an unsupervised child or vulnerable adult to climb onto a table or chair, become unsteady and fall. Please keep objects well clear of windows and balconies.

Repairs and faults

If there is a fault with your window you should report it.

By making sure you keep windows on restrictors, locked and in good repair, it will keep your home and family safer.