The Floating Housing Support Service provides tailored, person‑centred housing support to people across Perth and Kinross who need help to secure, transition into or sustain a tenancy.
The service is designed to empower individuals to live independently in their own homes by offering flexible support that focuses on building the skills, confidence and stability required to successfully manage a tenancy.
Whether someone is moving on from temporary or institutional accommodation, taking on their first tenancy or struggling to maintain their current home, the service offers practical and motivational support to promote housing sustainability.
This includes help with setting up and managing a tenancy, establishing routines for daily living, maximising income and budgeting, improving health and wellbeing and connecting individuals with local community resources.
Support is prioritised for people who may be at risk of homelessness or tenancy breakdown, including those with mental health concerns, chaotic or vulnerable lifestyles, a history of homelessness, or other complex needs. By working alongside individuals at their own pace, the Floating Housing Support Service aims to prevent crisis, reduce the need for emergency interventions, and promote long‑term independence.
Floating Housing Support places the individual at the centre - ensuring support is shaped around their goals, their choices, and their circumstances, helping them achieve secure, confident and sustainable living within their community.
Who can access the service and what support is provided?
Please view the eligibility criteria for more information along with the types of support that can and cannot be provided.
How can you refer?
A referrer (or the person themselves) completes a Floating Housing Support Referral Form (Word doc, 59 KB) with the requested information and details the presenting need and suggested outcomes which can then be emailed to our Housing Support team.
Please note that a new online referral pathway is being developed and is scheduled to go live later in 2026.
What happens after a referral?
- Screening and Allocation (screened within one working day).
- Accepted referrals are allocated to one of two commissioned providers: Simon Community Scotland or Turning Point Scotland.
- Council tenants, applicants, homeless households or those in temporary accommodation will be allocated to the Housing Support Team in the first instance. Where the person has requested Floating Housing Support provider, please detail this on the form.
- Rejected referrals - the referrer will receive a response outlining the reasons for the rejection.
- The Floating Housing Support provider will make an initial contact (within seven days) to arrange a visit with the person and the referrer.
- An initial assessment will be carried out.
- After assessment, support planning will begin to agree goals and outcomes collaboratively.
Levels of support
Support is provided at three levels:
- High: over six hours per week
- Medium: three to six hours per week
- Low: one to two hours per week
Most people will work towards independence within six to nine months with high‑needs cases receiving longer support if needed.
Outcomes
Support plans focus on outcomes across five key areas:
- accommodation
- health
- safety and security
- social and economic wellbeing
- employment and meaningful activity
Reviews
- Providers review support every three months.
- A multi‑agency six‑weekly review meeting monitors high‑needs cases.
- A Review Panel may be held for complex cases or long‑term high support users.
Ending Support
When goals are met, an Exit Plan is created to ensure a safe end to support.
Complaints
- Start with the provider's own complaints process.
- If unresolved, escalate to the Contracts Monitoring Officer.
Contact
For general queries, please email our Housing Support team.
For Council-tenant-related queries, please email our Referral Support team.
