Homelessness - moving on
Our Housing Support Service works with people to help them avoid becoming homeless again in the future, and to prepare for moving into a permanent home.
Aims of the service
- To prevent homelessness through the provision of person centred housing support.
- To support households in temporary accommodation.
- To assist and support households to settle into permanent accommodation and minimise repeat homelessness.
To access the service speak to your Homeless Advice Officer. They can make a referral to the support service if you feel you would benefit from extra support.
Areas of advice
Claiming welfare benefits
Support to claim areas of Housing Benefit.
- Help filling in forms
- Help with Welfare Rights services to maximise your income
- Support when dealing with the Department for Work and Pensions
- Resettlement and tenancy support to help you maintain your tenancy
- Advice about rent arrears
- Finding a GP and accessing other agencies
- Assistance and support with Council Tax and energy/phone bills
Safety and security
- Advice on reporting repairs
- Advice on fuel poverty [968Kb]
- Support for those affected by domestic violence
Budgeting and domestic skills
- General advice on cooking and nutrition
- Advice on household maintenance
- Advice on maintaining a property in good repair
Developing social skills and behaviour management
- Support to address underlying issues that may be affecting your personal confidence or behaviour
- Support to access a range of activities such as voluntary work and adult learning
- Work with careers services to provide advice and access to training and employment
General counselling / emotional support
- A listening ear and support through a crisis
- Clients are encouraged to address the underlying issues that have led to their homelessness to prevent it happening again
- Access to specialist agencies who provide particular types of support, e.g. Women's Aid, The Scottish Association for Mental Health, Citizens Advice Bureau.
Rights and responsibilities
You have the right:
- to be treated politely and with respect at all times;
- to make decisions about the support you want;
- to have your privacy and confidentiality respected;
- to have your cultural, racial and spiritual needs valued and respected;
You have a responsibility:
- to meet with your Homeless Support Officer at the appointments made;
- to refrain from the misuse of substances before pre-arranged meetings with Homeless Support staff;
- to treat Homeless Support staff with respect;
- to work in partnership with your Homeless Support Officer to achieve a successful outcome.