The Claimant Commitment sets out what you must do in return for benefit and your work coach is your main contact for your UC claim.
UC claimants must accept a Claimant Commitment in order to be paid benefit. The Claimant Commitment sets out what you must do in return for benefit. This will usually be agreed through a discussion with your work coach and will normally include things like preparing for work, looking for work, increasing your hours of work etc. When agreeing your Claimant Commitment you should make your work coach aware of your circumstances so that these can be taken into account if appropriate to do so.
Your work coach is your main contact for your UC claim and you should contact them with any queries, via your online Journal, in the first instance.
They should work with you to;
- Support you to provide the required evidence on time to prevent delays in payment.
- Provide support that meets your needs to help you to get ready for work or to find work eg exploring ways to improve your digital skills, writing applications, preparing CVs, preparing for interviews etc.
- Signposting you to suitable/appropriate services in the local area.
- Continually review and tailor your Claimant Commitment to your circumstances as appropriate.
- Promote the use of your online Journal to report changes in circumstances.
Making a complaint
If you are not happy about the service you have received from Universal Credit including how you have been treated, mistakes that have been made, unreasonable delays or not being kept informed you can complain online.