There are various methods for tenants to get involved with the Housing services they receive.
Perth & Kinross Council aims to include as many tenants as possible to help us make decisions on issues like rent levels, and how we spend rent money on improving their homes.
Consultation on the new Tenant and Resident Participation Strategy
The Service User Review and Evaluation (SURE) Team have been taking a good look at how we involve our tenants in having a say about their Housing Services. They have produced a scrutiny report [1Mb] with 24 recommendations on taking forward tenant participation in Perth and Kinross.
As a result tenants on the SURE Team have written our new Tenant and Resident Participation Strategy. In the development of this strategy they have met with other tenants over the last year at the Tenant Participation Forum and also with staff and senior housing managers. The draft strategy [562Kb] can be accessed and you can let us know what you think about it by emailing us at firstname.lastname@example.org or call us at 01738 476165, we look forward to hearing from you.
Working with tenant groups
We work closely with the Perth and Kinross Tenants' and Residents' Federation to promote tenants' rights and the maintenance and improvement of their housing conditions, amenities and environment. We also support Registered Tenant Organisations in the area and any other groups of tenants who share a common interest and come together to work with the Council to improve the place they live in.
Registered Tenant Organisations
A Registered Tenant Organisation (RTO) is an organisation who has earned the statutory right to be consulted on significant issues.
Current local RTOs are:
- Letham Residents Association (Chairperson - Liz Dewar - email@example.com)
- Perth Homeless Voice Association (firstname.lastname@example.org)
- Perth and Kinross Tenants & Residents Federation (Chair and Secretary - Derek Wilkie. Contact details: email@example.com and 01738 827668)
- Tulloch Community Group (Gareth Dimmock, Chairperson. Email firstname.lastname@example.org)
- Making Where We Live Better (Learning Disabled Group) (email@example.com)
The Homeless Voice Group is made up of residents and providers of temporary accommodation, and homeless support services in Perth and Kinross. Representatives from Skinnergate, CATH, Wellbank House, Greyfriars House, and support services in the Council's Housing & Community Safety teams, have been regular attendees at meetings. Perth College, Drug and Alcohol services and the community dietician, have also been involved.
The Homeless Voice Group meets every 6-8 weeks and plans and undertakes activities allowing greater involvement of people who are homeless or who are living in temporary accommodation.
There is a 'drop-in' every week between 6-8pm on a Wednesday in the Gannochy Suite, Dewars Centre, Glover Street, Perth. Anyone affected by Homelessness is welcome to come along. More information can be found on the Homeless Voice website.
Making Where We Live Better Group
"Making Where we Live Better" is a group of people with learning disabilities from Perth and Kinross. The group was set up in September 2010 to talk to the Council about things that would make their lives better. They meet every bi-monthly and are currently focusing on three areas:
- Communication and Information
- Anti-Social Behaviour
- Community Involvement
Training for tenants
To support tenants to effectively engage with the Council tenant participation runs regular training sessions in partnership with the Tenant Participation Advisory Service (TPAS) Scotland and training organisation Just Housing. These Residents' Academies range from informal sessions on topics such as creating newsletters to training which leads to nationally recognised qualifications from the Chartered Institute of Housing.
Tenant satisfaction survey
We sent out a Tenant Satisfaction Survey with the Spring 2017 edition of On The House. If you've not filled it in yet, you can respond online using this link http://bit.ly/2rlXztU
Your comments help us to improve your housing services.
We consult with tenants on an individual basis through things like the "On The House" magazine for Council tenants. We also use Social Media, email and text messaging to keep tenants up-to-date with local housing issues that affect them. If you would like to sign up to receive email or text messages please email or phone.
Rent restructure project
Over the last two years the Council has carried out a review of its rent system in partnership with tenants, and new rent levels introduced in April 2017. To find out more please visit the rent restructure page.
Tenant Participation - Get involved
At Perth & Kinross Council we are committed to providing our tenants with plenty of opportunities to get involved and help to shape, influence and improve the services we deliver. [3Mb] .
You can get involved as little or as much as you like. We have different levels of involvement to suit your needs and the amount of time you many have available.
There are many benefits to getting involved such as meeting new people, having your say, gaining new skills, confidence building, making a difference.
To help our volunteers we provide travel and child care expenses and those meetings are held in places that are close to where people live and are accessible.
Derek Wilkie is one of our tenants who is active in participation. Here he explains how vounteering benefits him personally: